Grapevine Digital SA

Account Manager

Grapevine Digital SA

full-time

Posted on:

Location Type: Hybrid

Location: Athens • 🇬🇷 Greece

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Job Level

Mid-LevelSenior

About the role

  • - **Act as the main point of contact for our telco strategic partner**, managing the performance and development of its online booking for services ecosystem.
  • - Collaborate closely with the Growth team to **effectively manage relationships between customers and suppliers**, demonstrating strong communication, negotiation, and relationship-building skills
  • - **Align customer needs with supplier offerings** by maintaining a delicate balance between both sides, ensuring customer satisfaction while supporting suppliers in expanding through the growing digital demand for their services
  • - **Monitoring suppliers’ strategic KPIs**. Actively listening to their needs and propositions. Realigning them to customers’ high standard commitment
  • - **Identifying issues at an early stage**, providing and implementing sound and tailormade solutions via using a mix of proactive and reactive actions in line with the team goals and objectives
  • - **Detect and communicate critical supply gaps**, while anticipating and managing operational and tactical risks
  • - **Leverage data to make informed, strategic decisions**, transforming insights into impactful actions
  • - **Responsible to set the monthly sales targets** and co-ordinate the sales team accordingly
  • - **Working closely with the Marketing and Product teams**

Requirements

  • - Bachelor’s degree in Business, Operations Management, Engineering or similar fields
  • - Proven **work experience 3 - 5 years as Account Manager / Operation Specialist **or similar roles
  • - Proficiency in Google Suite or Microsoft Office Suite
  • - Usage and knowledge of Data Studio, or relevant tools
  • - Excellent **communication and outstanding organizational skills**
  • - Basic understanding of **Agile project management** methodologies
  • - **Team player** willing to foster team collaboration and growth of team members
  • - Military obligations fulfilled where applicable
Benefits
  • We offer a unique blend of past experience, reputable clients, willingness to make the world better, and an amazing working environment, as well as: **- A competitive salary package matching candidate’s skills and experience
  • - Career development opportunities and budget for professional growth
  • - Flexibility in remote working (a mix of remote and on-site schedule)
  • - Benefits including private health insurance**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisAgile project managementsales target settingKPI monitoringproblem-solvingrelationship managementnegotiationcustomer satisfactionstrategic decision makingoperations management
Soft skills
communicationorganizational skillsteam collaborationrelationship buildingproactive approachreactive problem solvinglistening skillsadaptabilitycritical thinkingleadership