Grapevine Digital SA

Account Manager

• - **Act as the main point of contact for our telco strategic partner**, managing the performance and development of its online booking for services ecosystem.
• - Collaborate closely with the Growth team to **effectively manage relationships between customers and suppliers**, demonstrating strong communication, negotiation, and relationship-building skills
• - **Align customer needs with supplier offerings** by maintaining a delicate balance between both sides, ensuring customer satisfaction while supporting suppliers in expanding through the growing digital demand for their services
• - **Monitoring suppliers’ strategic KPIs**. Actively listening to their needs and propositions. Realigning them to customers’ high standard commitment
• - **Identifying issues at an early stage**, providing and implementing sound and tailormade solutions via using a mix of proactive and reactive actions in line with the team goals and objectives
• - **Detect and communicate critical supply gaps**, while anticipating and managing operational and tactical risks
• - **Leverage data to make informed, strategic decisions**, transforming insights into impactful actions
• - **Responsible to set the monthly sales targets** and co-ordinate the sales team accordingly
• - **Working closely with the Marketing and Product teams**