Customer Experience Manager
Granite Construction
full-time
Posted on:
Location Type: Office
Location: Sacramento • California • United States
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Salary
💰 $96,541 - $144,813 per year
About the role
- Ensure consistency of processes and policies
- Manage customer experience team for order setup and materials dispatch
- Collect bid day info, manage and send quotes, create orders
- Support quality submissions for accuracy and plant scheduling
Requirements
- High school diploma or equivalent
- 4-year degree preferred
- 3+ years of experience in dispatching in a similar industry
- 3+ years of experience in a customer facing role
- MS Office intermediate to high level required
- Bilingual (Spanish Preferred)
Benefits
- Paid holidays
- Sick leave
- Medical, dental, vision insurance
- Life insurance
- Disability insurance
- Flexible spending plans
- Programs for musculoskeletal health
- Mental wellness programs
- 401(k) plan with 100% match on first 6% of eligible compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
dispatchingorder setupmaterials dispatchquote managementorder creationquality submissionsplant scheduling
Soft Skills
customer experience managementprocess consistencycommunicationteam management
Certifications
high school diploma4-year degree