Grainger

Counter Customer Service Representative

Grainger

full-time

Posted on:

Location Type: Office

Location: Leamington • Canada

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Salary

💰 $51,440 - $70,730 per year

Job Level

Junior

About the role

  • Greet customers and welcome them to WFS as they enter the counter area
  • Provide exceptional service identifying and processing orders for the customer’s needs
  • Prepare quotes and source products for special orders based on customer requirements not in inventory
  • Provide product substitutions to customers as required or requested
  • Follow-up on customer back orders, quotes, and issues
  • Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.
  • Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS
  • Ensure all cash and credit card sales are reconciled daily
  • Process customer returns and PO returns as per Quality Systems procedure
  • Build customer relationships and become a trusted advisor
  • Promote WFS marketing initiatives to drive sales
  • Provide input to marketing and product management for future initiatives and product opportunities
  • Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction
  • Review all reports and make inquiries as needed
  • Seek special contract pricing from vendors when applicable
  • Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
  • Support all aspects of WFS Quality Management System
  • Other duties as assigned

Requirements

  • A minimum of 1 year WFS warehouse experience required
  • Completion of high school diploma, or equivalent experience
  • Previous customer service experience would be an asset
  • Demonstrated strong work ethic and personal commitment to get the job done
  • Demonstrated ability to provide exceptional customer service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear, and effective manner
  • Self-starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
Benefits
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinventory managementorder processingproduct knowledgesales generationcash handlingreturns processingvendor trainingreport reviewWHMIS regulations
Soft Skills
strong work ethicteam playerproblem solvinginterpersonal skillscommunication skillsself-startertime managementorganizational skillsrelationship buildingcommitment
Certifications
high school diplomaequivalent experience