Grainger

Inside Account Manager

Grainger

full-time

Posted on:

Location Type: Hybrid

Location: Saint-Laurent • Canada

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Salary

💰 CA$48,062 - CA$66,085 per year

Job Level

Junior

About the role

  • Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
  • Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
  • Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
  • Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business
  • Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
  • Call planning, executing a sales process and strategically using a CRM
  • Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
  • Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
  • Adherence to company sales and pricing guidelines

Requirements

  • 1-3 years customer service experience required, sales experience an asset
  • A post-secondary education is preferred
  • Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
  • Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
  • Business acumen around sales forecasting, opportunity management and customer planning
  • Technological capabilities and understanding to communicate in today’s business environment, Salesforce experience
  • Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
  • Ability to maintain a plan of action until desired results is achieved
  • Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
  • Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset
Benefits
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales planningaccount penetration strategiessales forecastingopportunity managementcustomer planningcost-effective solutionscustomer focused activitiesprocess disciplineMaintenance Repair & Operations (MRO) knowledge
Soft Skills
customer servicetrust buildingarticulation of business driverslistening skillsproblem resolutionaction planningstrong communicationstrategic thinkingrelationship management