Grainger

Account Manager, Inside Sales

Grainger

full-time

Posted on:

Location Type: Office

Location: Saint-Laurent • Canada

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Salary

💰 CA$48,062 - CA$66,085 per year

About the role

  • Manage a portfolio of 200 to 300 small and medium-sized accounts, including national accounts and contractual clients
  • Develop sales plans and expand customer contacts that effectively communicate Grainger’s value proposition to drive profitable sales growth and maximize portfolio value
  • Develop and implement account-penetration strategies, including regular business reviews for key customers to maximize sales
  • Demonstrate knowledge of market data and mobilize the necessary resources to respond quickly to new account developments
  • Establish customer and market priorities to execute a strategic action plan to meet sales objectives
  • Plan calls, execute the sales process, and make strategic use of a customer relationship management (CRM) system
  • Use the sales management system to understand customer needs and present cost-effective solutions to increase spend and customer loyalty
  • Document, analyze, and understand the impact of customer-focused activities to improve productivity and sales within the assigned market
  • Comply with corporate sales and pricing guidelines

Requirements

  • 1 to 3 years of customer service experience required; sales experience is an asset
  • Postsecondary education is preferred
  • Ability to listen, build trust, and execute an action/project, resolution, or sale with customers
  • Clearly articulate business drivers and understand key financial concepts and total cost of ownership at all levels of the organization
  • Business acumen related to sales forecasting, opportunity management, and account planning
  • Technological proficiency and understanding to communicate in today’s business environment; experience with Salesforce
  • Ability to use the sales process to uncover customer objections/concerns and determine appropriate solutions
  • Ability to maintain an action plan until desired results are achieved
  • Strong process discipline and the ability to align planning goals with a development process to grow market revenue
  • Knowledge of maintenance, repair and overhaul (MRO) products and their applications is an asset
Benefits
  • Health insurance, dental insurance, vision care insurance, and prescription drug coverage
  • Paid time off and 12 company-observed holidays per year (may vary by province of residence)
  • Life insurance, including coverage for spouse/partner and dependents
  • Employee Family Assistance Program to help teammates address physical, emotional, mental, financial, and other issues
  • RRSP and defined contribution pension plan to help you save for your financial future
  • Assistance program for fees related to educational and professional development programs
  • Employee discounts, teammate perks, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales planningaccount penetration strategiessales forecastingopportunity managementaccount planningcustomer needs analysiscost-effective solutionsproductivity improvementmarket data analysisMRO products knowledge
Soft Skills
customer servicetrust buildingcommunicationlisteningaction planningproblem resolutionprocess disciplinestrategic thinkingrelationship managementgoal alignment