Senior Solutions Engineer
Grafana Labs
CloudGrafanaOpen Source
Documentation and Technical Writing Manager
Grafana Labs
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $139,572 - $167,486 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudGrafanaOpen Source
About the role
- Understand the gaps in our current documentation and how to organize and build documentation for scale
- Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products
- Manage a team of technical writers
- Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video
- Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation
- Support a transparent project management process to help internal stakeholders track significant updates to our documentation
- Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing
Requirements
- Experience leading and writing excellent developer documentation in a dynamic, fast-paced environment
- Experience interacting with engineering and other internal and external groups to define deliverables, priorities, and processes
- Player/coach mentality to engage with an international team
- Ability to quickly understand the organization’s needs and develop a plan in response, helping technical writers prioritize high-priority feature release work with other documentation, usability, and process improvements
- Experience managing remotely across global time zones
- Experience as a technical writer working on developer documentation
- Experience working with the open source community
- Experience building relationships and advocating for the technical writing discipline with internal stakeholders
- First-class written, verbal, and interpersonal communication skills
- Experience working with docs-as-code, Markdown, Git, GitHub, and project management tools
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