Account Manager
The Walt Disney Company
PMP
Key Account Manager
Graco
full-time
Posted on:
Location Type: Hybrid
Location: Illinois, Missouri, Ohio, Pennsylvania, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $146,900 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty
- Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs
- Actively engage with clients to understand their business objectives, aligning our solutions to support their goals
- Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration
- Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions
- Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients
- Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI
- Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets
- Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience
- Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs
- Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly
- Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts
- Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics
- Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus
- Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes
Requirements
- Bachelor's degree in business, Marketing, or a related field
- 5+ years of sales experience with 3+ years of global key account experience
- Fundamental understanding of sales growth and customer service principles, with a focus on building client relationships
- Good communication, presentation, and analytical skills; familiarity with digital tools and CRM systems
- Ability to work well with individuals at various organizational levels
- Ability to travel up to 20%-30% travel within North America
- Global industrial manufacturing experience and knowledge preferred
- MBA or Master’s degree preferred
- Fluid handling equipment or process pump experience a plus
- Experience with end of line packaging equipment and industry desirable
- Experience or knowledge of the following industries a plus: paint manufacturing, chemical manufacturing, pulp and paper/corrugated, food and beverage manufacturing or other industrial manufacturing spaces
Benefits
- medical
- dental
- stock purchase plan
- 401(k)
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales growthcustomer service principlesdata analyticssales forecastingaccount performance analysisproposal developmentKPI monitoringupsellingcross-sellingCRM systems
Soft skills
communication skillspresentation skillsanalytical skillsrelationship buildingcollaborationproblem-solvingstrategic planningclient engagementcustomer satisfactionorganizational skills
Certifications
Bachelor's degreeMBAMaster’s degree
