Graco

Key Account Manager

Graco

full-time

Posted on:

Location Type: Office

Location: Des Moines • Illinois • Iowa • United States

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Salary

💰 $87,000 - $152,200 per year

About the role

  • Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty.
  • Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.
  • Actively engage with clients to understand their business objectives, aligning our solutions to support their goals.
  • Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration.
  • Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.
  • Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients.
  • Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI.
  • Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets.
  • Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience.
  • Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs.
  • Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly.
  • Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.
  • Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.
  • Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus.
  • Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes.

Requirements

  • Bachelor's degree in business, Marketing, or a related field
  • 5+ years of sales experience with 3+ years of key account experience
  • Ability to assist in developing and implementing account strategies and sales plans
  • Fundamental understanding of sales growth and customer service principles, with a focus on building client relationships
  • Good communication, presentation, and analytical skills; familiarity with digital tools and CRM systems
  • Ability to work well with individuals at various organizational levels
  • Ability to travel approximately 30%-50%
  • Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer
Benefits
  • medical
  • dental
  • stock purchase plan
  • 401(k)
  • tuition reimbursement
  • career development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencekey account managementdata analyticssales forecastingaccount strategy developmentcustomer service principlesproposal developmentKPI monitoringrevenue growth strategiesupselling and cross-selling
Soft Skills
relationship buildingcommunication skillspresentation skillsanalytical skillscollaborationproblem-solvingstrategic thinkingclient engagementcustomer satisfaction focusorganizational skills
Certifications
Bachelor's degree in businessBachelor's degree in MarketingValid Driver’s License