Grace Hill

Program Manager

• The Survey Program Manager owns the end-to-end client experience for Grace Hill’s annual survey programs, from onboarding through results delivery.
• This role gathers requirements, configures the platform, trains client administrators, launches each annual program, and manages execution through reporting, analysis, and results presentation.
• This role is the client’s primary point of contact for annual survey delivery and partners with Customer Success to drive adoption, satisfaction, and renewal.
• Manage end-to-end execution of Grace Hill’s annual survey programs, from launch through reporting and analysis.
• Present survey results in 60-minute webinar or in-person sessions to senior client audiences, with clearly organized content, strong delivery, and confident live Q&A.
• Communicate the value of PerformanceHQ and Grace Hill solutions through a consultative approach, positioning platform capabilities against client-specific challenges.
• Develop and manage detailed program timelines, ensuring milestones are met across concurrent client cycles.
• Monitor progress, identify risks early, and implement mitigation strategies.

Survey Program Manager

Sales Engineer

• Provide technical insight on integration feature/functionality (API, SFTP, SSO, Zoom, Microsoft Teams, PMS, and marketing integrations such as websites and ILS's) to sales and product teams
• Liaison to marketing to aid in the development of technical presentations and demo assets explaining Grace Hill's integration capabilities to customers
• Understand the complete value proposition of Grace Hill's integrations and assist in developing ROI statements tied to integration efficiency and risk reduction
• Maintain extensive knowledge of integration architecture, data flows, and authentication methods across the Multi-Family product suite
• Define integration scope during discovery — mapping prospect user journeys and identifying use cases to determine feasibility and complexity before a deal advances
• Translate prospect and customer integration feedback into clear technical requirements for Product and Engineering
• Collaborate with sales teams to understand customer integration requirements (SFTP feeds, API needs, SSO, conferencing tools) and provide technical sales support
• Educate internal sales teams on Property Management Software (PMS) integrations — Yardi, Entrata, RealPage, and similar platforms — as well as marketing integrations including but not limited to websites and ILS's, and how they connect into the Grace Hill suite
• Provide good competitive integration intelligence to marketing to aid in the maintenance of product battlecards
• Relay knowledge of integrations in a way that is understandable to prospects and MF Sales Staff
• Assist with preparing integration-related sections of proposals and all related customer documents (sales enablement) as needed
• Provide direct support to the sales team as needed by collaborating to understand customers' integration requirements and providing sales support
• Assist in strategic direction on GH MF integration training for internal teams specific to ramping up sales staff and overcoming knowledge gaps
• Train other members of the sales team on the technical aspects of Grace Hill's integrations (APIs, SFTP, Zoom, Microsoft Teams, PMS, and marketing integrations such as websites and ILS's)
• Establish personal rapport with potential and actual customers and technical stakeholders (IT, systems administrators) in a position to understand integration requirements
• Provide product, service, or integration technical and engineering information by answering questions and requests of sales and customers/prospects
• Assist with customer demos by explaining or demonstrating integration features/functionality and the pain it solves
• Help establish VIP and Hot Prospects for sales prioritization where integration complexity affects deal timing
• Properly document integration requirements in Salesforce to ensure proper targets are identified for the sales team
• Achieving team sales goals and quotas outlined in variable compensation

General

• Execute complex historical data migrations
• Configure Single Sign-On (SSO) integrations
• Build API connections
• Establish automated SFTP data feeds
• Audit client-provided data files and advise on errors

Integration Specialist

Data Engineer

• Own and self-heal our fleet of web scrapers
• Keep daily scraping runs stable—monitoring, alerting, retries, and graceful handling of upstream failures
• Use LLMs for resilient parsing and entity extraction from messy or changing HTML
• Own and optimize the serving layer and the ETL/ELT pipelines feeding our BigQuery warehouse
• Build our reporting infrastructure—data models, transformations, and dashboards
• Drive data quality through rule-based checks and ML/LLM-based anomaly detection
• Build and maintain production-grade MCP servers and agentic workflows

Survey Program Manager

Sales Engineer

Integration Specialist

Senior AI Data Engineer