Grace Hill

Revenue Operations

• Audit CRM records (Salesforce/HubSpot) to ensure accuracy, remove duplicates, and append missing firmographic data.
• Assist in building dashboards that track North Star metrics like CAC, LTV, Net Revenue Retention, and Pipeline Velocity.
• Shadow team members to document standard operating procedures (SOPs) for the sales and lead-to-cash lifecycle.
• Help manage and troubleshoot our GTM tools (e.g., Outreach, Gong, ZoomInfo, or similar) to ensure high adoption across the sales team.
• Contribute to cross-functional projects such as territory mapping, compensation modeling, or lead scoring refinement.

Revenue Operations Intern

Brand Manager

• Assist in auditing our digital presence (website, social, decks) to ensure 100% alignment with our new brand guidelines.
• Draft copy for social media channels (LinkedIn, Twitter) and assist in producing our brand content.
• Conduct competitive brand analysis to identify how other SaaS leaders are positioning themselves and where we can win.
• Assist in the planning and creative execution of virtual webinars and flagship industry events.
• Help automate manually driven processes to increase efficiency by leveraging AI tools and technology integration.

Brand Marketing Intern

Product Marketing

• Own product and platform positioning that supports full-funnel marketing efforts, from awareness through adoption.
• Develop messaging frameworks, value propositions, and persona-based narratives.
• Translate product capabilities into clear customer outcomes and differentiated value.
• Ensure consistent messaging across campaigns, launches, website, and sales materials.
• Evolve positioning based on product strategy, customer insights, and go-to-market priorities.
• Partner with Product, Demand Generation, Sales, and Customer Success to bring messaging to market.
• Support product launches with aligned positioning and supporting content.
• Develop sales enablement materials that communicate product value and use cases.
• Identify messaging gaps and create content to support pipeline progression and adoption.
• Ensure cross-functional teams have consistent messaging and content resources.
• Develop and execute product-related content supporting demand generation, sales enablement, and adoption.
• Create core assets including solution briefs, one-pagers, presentations, web copy, and campaign messaging.
• Write and produce content for product launches, announcements, and go-to-market initiatives.
• Refresh and maintain product content to align with updated positioning and packaging.
• Own content development end-to-end, from concept through delivery.

Product Marketing Manager

Product Manager

• Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey.
• Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team.
• Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates.
• Audit and refine our internal documentation in Notion/Confluence to ensure a "single source of truth" for product specs and roadmaps.
• Support the "Go-to-Market" (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials.
• Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs.
• Coordinate with the Customer Success team to build a database of "Beta" users for new feature testing.
• Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team.

Product Management Operations Intern

People Operations

• Coordinate the logistics for new hires and offboarding for employees leave.
• Help maintain our HRIS (ADP) and assist in building dashboards for turnover, diversity, and engagement metrics.
• Support the planning and execution of virtual and in-person culture events, lunch-and-learns, and wellness initiatives.
• Assist our Talent Acquisition team with interview scheduling and candidate communication to ensure a smooth 'candidate-to-employee' journey.
• Own at least one long-term project, such as auditing our internal wiki (Notion/Confluence) or research for new benefit offerings.

People Operations Intern

Customer Success Manager

• Audit and clean customer data within our CRM (Salesforce) and CS platform (e.g., Gainsight, Totango, or Channeltivity)
• Assist in building dashboards that track key performance indicators (KPIs) such as Net Revenue Retention (NRR), Churn Rate, and Health Scores.
• Analyze customer usage patterns to identify accounts at risk or those "ripe" for expansion.
• Document internal "Playbooks" (Standard Operating Procedures) for onboarding, renewals, and escalations.
• Identify bottlenecks in the current customer journey and suggest automated workflows to reduce manual tasks for CSMs.
• Help manage the CS tech stack, ensuring integrations between platforms are functioning correctly.
• Assist in creating internal training materials and documentation for new CS hires.
• Help manage the "Customer Success Library" of email templates, slide decks, and best-practice guides.
• Work closely with Sales Ops and Marketing Ops to ensure a seamless handoff from "Closed-Won" to "Implementation."
• Aggregate customer feedback for the Product team to help influence the product roadmap.

Customer Success Ops Intern

Account Executive

• Build and manage a robust sales funnel by executing a creative territory strategy beyond standard cold calling
• Conduct thoughtful research during preparation to ensure deep discovery and guidance throughout the sales cycle with decision-makers
• Proactively procure leads and prospects to drive revenue growth and increase market share
• Actively align customer business needs to appropriate solutions and position via storytelling
• Lead high-impact presentations and demonstrations for key decision-makers, articulating the clear ROI of Grace Hill’s technology
• Participate in a transparent feedback loop, leveraging key learnings from the field to improve personal performance and internal products
• Work cross-functionally with internal partners for seamless transitions for new logos and maintain high client satisfaction
• Implement and innovate upon core sales processes to move prospects quickly through the sales cycle.
• Manage contract negotiations and individual sales activities with meticulous attention to detail within Salesforce.