Survey Program Manager

Grace Hill

Survey Program Manager managing client experience for Grace Hill's annual survey programs. Overseeing execution from onboarding to results presentation in the US.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end survey programs, including client onboarding, execution, and results presentation. Proficient in utilizing CRM and project management tools to drive client satisfaction and program success.

Highest-signal resume keywords

SaaS ImplementationSurvey DeliveryProject ManagementConsultative CommunicationClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Survey Program ManagementData PresentationProgram Timeline ManagementRisk IdentificationResults Analysis

Soft Skills

Strong Problem-Solving SkillsAttention to DetailAbility to Build Rapport

Tools & Technologies

SalesforceAsanaSmartsheetG-Suite

Industry Keywords

Client OnboardingPerformanceHQConsultative ApproachFast-Paced Environment

About the role

Key responsibilities & impact

The Survey Program Manager owns the end-to-end client experience for Grace Hill’s annual survey programs, from onboarding through results delivery.
This role gathers requirements, configures the platform, trains client administrators, launches each annual program, and manages execution through reporting, analysis, and results presentation.
This role is the client’s primary point of contact for annual survey delivery and partners with Customer Success to drive adoption, satisfaction, and renewal.
Manage end-to-end execution of Grace Hill’s annual survey programs, from launch through reporting and analysis.
Present survey results in 60-minute webinar or in-person sessions to senior client audiences, with clearly organized content, strong delivery, and confident live Q&A.
Communicate the value of PerformanceHQ and Grace Hill solutions through a consultative approach, positioning platform capabilities against client-specific challenges.
Develop and manage detailed program timelines, ensuring milestones are met across concurrent client cycles.
Monitor progress, identify risks early, and implement mitigation strategies.

Requirements

What you’ll need

Bachelor’s degree in business, social sciences, or a related field, or equivalent work experience
2 to 5 years in SaaS implementation, survey delivery, project management, or client onboarding
Demonstrated ability to present data and results confidently to senior and executive audiences
Strong consultative communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record managing multiple concurrent programs and meeting deadlines in a fast-paced environment
Proficiency with CRM and project management software (Salesforce, Asana, Smartsheet) and G-Suite
Strong problem-solving skills and attention to detail
Ability to build rapport and maintain strong client relationships
Comfortable with occasional travel.

Benefits

Comp & perks

health, dental and vision insurance
401K
PTO
life insurance
disability insurance
more