RevOps Coordinator
Scribe
Helpdesk Coordinator, Zendesk
GP Strategies Modern Apprenticeships
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor and manage incoming helpdesk tickets via email.
- Data entry to include updating ticket statuses, time entries and activity notes.
- Assess and categorize support requests based on urgency and subject matter.
- Assign tickets to appropriate consultants based on client needs.
- Communicate clearly with clients to confirm receipt of tickets and provide updates as needed.
- Track ticket progress to ensure timely resolution.
- Escalate issues when necessary and ensure proper documentation of all interactions.
- Capable of wearing multiple hats simultaneously.
- Ability to collaborate with consultants, external partners, and clients.
- Maintain accurate records and contribute to helpdesk reporting and metrics.
Requirements
- High school diploma or equivalent.
- Detailed and results-oriented individuals take the initiative to solve problems.
- Ability to communicate with team members and clients concisely and confidently, both verbal and written.
- Ability to work both independently and within a team environment.
- Ability to work creatively and analytically in a problem-solving, fast-paced environment.
- Ability to work closely with multiple internal and external organizations.
- US Citizen or Green Card.
- Able to pass background checks and public trust clearance if/when needed for assignments.
- Client focused mindset with a willingness to learn and grow.
- Ability to work 100% remotely and independently with minimal supervision.
- Comfortable with basic office software, Microsoft Suite. (Preferred)
- Experience in customer service or administrative support. (Preferred)
- Familiar with helpdesk software. (Preferred)
- Basic understanding of technical terminology or service workflows. (Preferred)
Benefits
- Ability to work 100% remotely and independently with minimal supervision.
- Assignment Location – Remote or Local Office.
- Supportive company culture and Equal Opportunity Employer.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryticket managementhelpdesk softwaretechnical terminologyservice workflows
Soft skills
problem-solvingcommunicationcollaborationattention to detailresults-orientedinitiativeindependencecreativityanalytical thinkingclient-focused
Certifications
high school diplomapublic trust clearance
