GP Strategies Corporation

IT Support Analyst

GP Strategies Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Santiago • Chile

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About the role

  • Provide technical support for laptops, desktops, printers, peripherals, and connectivity issues.
  • Diagnose and resolve hardware and software incidents affecting end users.
  • Support and troubleshoot meeting rooms and videoconferencing systems.
  • Ensure business continuity by resolving critical incidents within established SLAs.
  • Perform periodic checks on IT infrastructure including racks, UPS, switches, routers, and gateways.
  • Monitor telecommunications rooms and network connections for operational health.
  • Coordinate scheduled maintenance and preventive tasks with infrastructure teams.
  • Ensure compliance with internal IT standards and procedures.
  • Open tickets immediately for incidents affecting critical services (power, internet, telephony, printing).
  • Track incidents from creation to closure while maintaining communication with stakeholders.
  • Document daily activities and resolutions in the service management system.
  • Prepare weekly and monthly reports in English covering incidents, activities, and performance.
  • Support logistics technology devices including handheld scanners, barcode scanners, and label printers.
  • Use appropriate Personal Protective Equipment (PPE) when working in warehouse environments.
  • Coordinate technical support activities with warehouse and logistics teams to minimize disruption.
  • Ensure incident response and resolution align with defined priority levels (Critical, High, Medium, Low).
  • Monitor service performance against KPIs and SLA targets.
  • Support internal reviews, audits, and service evaluations.
  • Participate in after-hours maintenance activities when required.
  • Support IT migrations, infrastructure updates, relocations, and technology implementations.
  • Contribute to maintaining continuous operation of IT services.

Requirements

  • Degree or technical certification in IT, Systems Engineering, Telecommunications, or related field.
  • Previous experience in IT support, infrastructure support, or service desk roles.
  • Experience providing on-site corporate end‑user support.
  • Familiarity with network infrastructure and data center environments is preferred.
  • Hardware troubleshooting (PCs, laptops, printers, peripherals)
  • Network fundamentals (switches, routers, connectivity)
  • Videoconferencing and meeting room systems
  • IT ticketing systems and incident management
  • Basic knowledge of data center infrastructure (UPS, racks, network devices)
Benefits
  • Ability to work on-site at Santiago/Chile.
  • Availability for occasional after-hours support.
  • Basic to intermediate English proficiency for reporting and documentation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware troubleshootingnetwork fundamentalsvideoconferencing systemsIT ticketing systemsincident managementdata center infrastructureUPSswitchesroutersconnectivity
Soft Skills
technical supportcommunicationcoordinationproblem-solvingdocumentationreportingstakeholder managementincident responseteam collaborationtime management
Certifications
degree in ITtechnical certification in ITtechnical certification in Systems Engineeringtechnical certification in Telecommunications