GP Strategies Corporation

Customer Care and BackOffice Analyst

GP Strategies Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Santiago • Chile

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About the role

  • Manage post-sales operations with dealerships, including conflict resolution, coordination of goodwill gestures, and direct customer support.
  • Support dealerships in the use of internal platforms such as Trevor, WINGS-O, and other systems.
  • Handle customer claims submitted through SERNAC, from case retrieval to drafting and submitting the formal response.
  • Prepare and track customer-requested certificates in coordination with dealerships and internal departments.
  • Support legal processes by gathering background information, sending documentation to external law firms, and tracking case progress.
  • Coordinate Roadside Assistance (Auxilia) services and manage associated inquiries.
  • Provide cross-functional support to Customer Care, including payment processing, special cases (buyback, goodwill), and backup to the coordinator.

Requirements

  • Previous experience in the automotive industry
  • Bachelor’s degree in Engineering (Industrial, Automotive, Mechanical), Business Administration, International Trade, or related fields
  • Intermediate to advanced English level
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
conflict resolutioncustomer supportcase retrievaldrafting responsesdocumentation managementpayment processing
Soft Skills
coordinationcross-functional support
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Business AdministrationBachelor’s degree in International Trade