GP Strategies Corporation

LMS Support Specialist

GP Strategies Corporation

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Manage and maintain all LMS content, including courses, curricula/programs, exams, and scheduled offerings.
  • Perform direct training assignments and removals, and build Assignment Profiles for automated, criteria‑based assignment.
  • Apply Learning History credit using the correct method based on content type and client requirements.
  • Troubleshoot LMS issues, queries, and escalations through to full resolution.
  • Process all content and learner transactions in alignment with client and GP Strategies policies and procedures.
  • Consistently meet or exceed SLA/KPI expectations.
  • Ensure quality assurance across all LMS activities.
  • Provide best‑practice guidance to enhance the learner experience.
  • Maintain LMS user guides, reference materials, and documentation.
  • Support clients and internal teams with ad hoc projects under the direction of the Line Manager.
  • Review document management system connector reports and ensure accurate data flow into the LMS.
  • Triage report data to appropriate business contacts and update metadata as needed.

Requirements

  • A passion for delivering excellent customer and learner experiences.
  • Strong attention to detail and a commitment to quality.
  • Confidence working with multiple stakeholders in a fast‑paced environment.
  • A proactive, solution‑oriented mindset.
  • Successful experience in LMS or SuccessFactors is preferred.
Benefits
  • Health insurance
  • PTO
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LMS managementcontent managementtraining assignmentsquality assurancedata processingtroubleshootingreportingmetadata managementcriteria-based assignmentLearning History credit application
Soft Skills
customer experiencelearner experienceattention to detailcommitment to qualitystakeholder managementproactive mindsetsolution-orientedcommunicationorganizational skillsteam collaboration