Customer Success Area Lead – FINS
Salesforce
Client Success Representative
GovSignals
full-time
Posted on:
Location Type: Hybrid
Location: Washington, D.C. • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
- Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance
- Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
- Develop structured onboarding processes and materials to streamline customer education
- Work closely with the sales and product teams to ensure seamless customer experiences
- Assist in the development of instructional materials and workshops for users
- Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
- Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process
Requirements
- 3+ years of professional experience preferred
- Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
- Strong understanding of government RFP processes and compliance requirements
- Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
- Sales experience is a plus, with the ability to foster relationships and engage customers
- Structured, detail-oriented, and able to manage multiple projects and deadlines
- Outgoing, personable, and comfortable working with diverse teams and customers
- Self-motivated and able to work independently while collaborating effectively with others
Benefits
- Meaningful equity in a well-funded, fast growing startup
- Access to premium benefits, including medical, dental, vision, and unlimited PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
government contractingproposal writingcomplianceRFP processesinstructional designcustomer onboardingcustomer engagementtrainingtroubleshootingproject management
Soft skills
communicationrelationship buildingdetail-orientedself-motivatedteam collaborationpersonableoutgoingstructuredproblem-solvingtime management
