Government of Alberta

Telecommunication Support Technician

Government of Alberta

full-time

Posted on:

Location Type: Office

Location: St. Albert • Canada

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Salary

💰 CA$65,674 - CA$86,011 per year

About the role

  • Monitor AFRRCS in real time to ensure continuous system availability and operational readiness across Alberta.
  • Respond immediately to system events, alarms, and performance issues within a 24/7 mission critical environment.
  • Analyze system behaviour to distinguish between equipment faults, environmental conditions, and operational factors.
  • Apply detailed knowledge of AFRRCS technology, terrain, and user operations to determine appropriate corrective actions.
  • Support the reliability of the command and control network that directly impacts first responder safety and effectiveness.
  • Collaborate with internal teams and first responder agencies to ensure the system meets evolving operational needs.
  • Document incidents, performance trends, and operational decisions to support continuous improvement.

Requirements

  • Two-year technical diploma or related, PLUS 2 years related experience or equivalent
  • Certificate in Network Administration, ASSET Electronics Technician certification, or equivalent experience
  • Valid Class 5 driver’s licence (or equivalent) with the ability to tow a trailer
  • Ability to work at heights exceeding 10 feet
  • Ability to lift up to 50 lbs (22 kg)
  • Willingness to work in remote locations for up to 5 consecutive days
  • Ability to work a 24/7/365 shift rotation consisting of 11.43 hour shifts
  • Experience operating digital Land Mobile Radio (LMR) systems with a widely dispersed architecture, supporting first responders or other high availability environments (asset)
  • Experience working in a Network Operations Centre (NOC) or similar facility focused on real time system monitoring (asset)
  • Experience and understanding of satellite communications systems (asset)
Benefits
  • Positive workplace culture and work-life balance
  • Leadership and mentorship programs
  • Professional learning and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Network AdministrationDigital Land Mobile Radio (LMR) systemsSatellite communications systemsSystem monitoringIncident documentationPerformance analysisCorrective actionsOperational readinessEquipment fault analysisEnvironmental condition analysis
Soft Skills
CollaborationProblem-solvingCommunicationAdaptabilityAttention to detail
Certifications
Technical diplomaCertificate in Network AdministrationASSET Electronics Technician certificationValid Class 5 driver’s licence