Government of Alberta

Director, Case Resolution

Government of Alberta

full-time

Posted on:

Location Type: Office

Location: Edmonton • Canada

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Salary

💰 CA$130,992 - CA$166,341 per year

Job Level

Lead

About the role

  • Reporting to the Assistant Commissioner, Case Management (ACCM), this position is responsible for the case resolution function at the OIPC.
  • Trying to settle any requests for reviews and complaints that are referred to the CR team by the Commissioner under the Acts.
  • Informally resolve investigations generated by the Commissioner (IGCs) that are assigned to the CR team.
  • Work with public bodies, custodians and organizations to improve timely resolution of case files.
  • Transition files that are not settled by the CR team to inquiry.
  • Work with adjudication to ensure smooth transition from the settlement phase of a review or complaint to inquiry.
  • Identify trends and issues concerning non-compliance and report to senior leadership.
  • Develop and implement performance measures and policy and procedure associated with the functions.

Requirements

  • A University Degree in a relevant field (e.g. law, information management, business administration, etc.) with a minimum of 8 years in the access and privacy field with experience in management and leadership positions with a focus on management of staff, investigating complaints and resolving disputes among multiple parties.
  • Related post-graduate degree and/or Industry-standard security certifications would be an asset.
  • Equivalencies may be considered.
Benefits
  • A first-year vacation grant for new hires to the Alberta Public Service, plus vacation earned each month.
  • Management Vacation supplement: Management employees receive 5 additional work days of vacation at the beginning of each calendar year.
  • Paid statutory holidays following Government of Alberta leave directives, including Holiday closure in December.
  • Positive workplace culture and work-life balance.
  • Opportunity to participate in flexible work arrangements such as working from home (which is currently being piloted) and modified work schedule agreements.
  • Comprehensive benefits plan.
  • Management Employee Pension plan.
  • Health Spending Account (HSA).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case resolutioninvestigating complaintsresolving disputesperformance measurespolicy developmentprocedure implementation
Soft Skills
leadershipmanagementcommunicationproblem-solvingorganizational skills
Certifications
industry-standard security certifications