Executive Director, Common Service Delivery

Government of Alberta

full-time

Posted on: 1/17/2026

Location Type: Office

Location: Edmonton • Canada

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💰 CA$150,295 - CA$197,516 per year

About the role

Provides strategic leadership and executive oversight for integrated delivery of social programs and Government of Alberta services
Directs operational excellence across service delivery streams including contact centres and health benefit administration
Plays a key strategic leadership role ensuring compliance with legislative frameworks
Drives continuous improvement initiatives enhancing client experience and operational efficiency
Champions the common service delivery approach and identifies opportunities to advance branch mandates

Considerable senior management experience in public sector or complex business environment
Deep experience in financial and human resource planning, accountability, and outcome measurement
Understanding of citizen-centered service delivery models
Demonstrated experience in business process re-engineering and change management
Knowledge of government decision making and strategic directions
Familiarity with social programs and program delivery is an asset
A related degree is preferred

Benefits

Links and information on what the GoA has to offer: Compensation Overview – https://researchapscareers.alberta.ca
Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
Pension plans: Management Employees Pension Plan (MEPP) – https://www.mepp.ca
Leadership and mentorship programs
Professional learning and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial planninghuman resource planningoutcome measurementbusiness process re-engineeringchange management

Soft Skills

strategic leadershipoperational excellenceclient experience enhancementcompliance managementcontinuous improvement