Customer Payment Support Specialist, French-speaking
GoTo
full-time
Posted on:
Location Type: Remote
Location: Hungary
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About the role
- Working on Outbound Collection Activities by engaging customers through outbound emails and calls
- Supporting customers through efficient and timely dispute management and resolution
- Analyzing the portfolio for large and aged balances and setting a strategy to ensure sustained aging health
- Collaborating with other departments daily to solve customer disputes and answer customer inquiries
Requirements
- Prior experience in a customer support or finance role
- Ability to thrive while managing high transactional volumes
- Self-motivated, resourceful individual who excels at communication and collaboration
- Fluency in English and French
Benefits
- Full remote work option within Hungary
- Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
- Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
- Tuition and reading reimbursement programs to support your continuous learning and professional growth
- Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
- Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
- Gym reimbursement programs to encourage your physical well-being
- GoTo performance bonus program to celebrate your impact and contributions
- Monthly remote work stipend to support your home office expenses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationcollaborationself-motivatedresourceful