Technical Support Specialist
NPact
SQL
Experience Manager – Merchant Onboarding and Account Management
GoTo Group
full-time
Posted on:
Location Type: Office
Location: Jakarta • 🇮🇩 Indonesia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Create a delightful experience for merchants when onboarding their restaurant or new outlet through the GoFood Merchant platform and when dealing with Gojek to resolve onboarding issues
- Ensure that the requirements to onboard merchants to GoFood are as simple as possible while complying with relevant government and legal regulations
- Ensure the onboarding process is easily understood and fast so merchants appear on GoFood as soon as possible
- Perform in-depth analysis to fix issues and build/improve processes and products to improve merchant satisfaction, conversion rate, and onboarding time
- Support Merchant Onboarding Experience & Account Management Sr. Manager in managing feature/product implementation and rollouts
- Create and present analysis to product and marketing teams on merchant issues and sentiment regarding the onboarding process
- Collaborate cross-functionally with product, marketing, sales, Merchant Care Unit, and other stakeholders to align strategies and execute plans
Requirements
- Minimum 4 years of relevant working experience in strategy, analytics, project management, management consulting or related roles that require strong analytical skills, problem-solving, and business acumen
- A structured and analytical thinking process to create business analysis, framework, and project charters
- Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights
- Good presentation skills, especially the ability to present during problem solving sessions with stakeholders (working-level or leadership)
- Proficiency in SQL/query is preferred; candidate required to learn on the job if not proficient
Benefits
- Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account GoTo Group Website LinkedIn All Job Openings GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. 10,000+ employees Experience Manager – Merchant Onboarding and Account Management 8 minutes ago 🏢 Jakarta – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Check Resume Score ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
- Create a delightful experience for merchants when onboarding their restaurant or new outlet through the GoFood Merchant platform and when dealing with Gojek to resolve onboarding issues
- Ensure that the requirements to onboard merchants to GoFood are as simple as possible while complying with relevant government and legal regulations
- Ensure the onboarding process is easily understood and fast so merchants appear on GoFood as soon as possible
- Perform in-depth analysis to fix issues and build/improve processes and products to improve merchant satisfaction, conversion rate, and onboarding time
- Support Merchant Onboarding Experience & Account Management Sr. Manager in managing feature/product implementation and rollouts
- Create and present analysis to product and marketing teams on merchant issues and sentiment regarding the onboarding process
- Collaborate cross-functionally with product, marketing, sales, Merchant Care Unit, and other stakeholders to align strategies and execute plans 🎯 Requirements
- Minimum 4 years of relevant working experience in strategy, analytics, project management, management consulting or related roles that require strong analytical skills, problem-solving, and business acumen
- A structured and analytical thinking process to create business analysis, framework, and project charters
- Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights
- Good presentation skills, especially the ability to present during problem solving sessions with stakeholders (working-level or leadership)
- Proficiency in SQL/query is preferred; candidate required to learn on the job if not proficient Apply Now 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score Similar Jobs Senior Account Manager July 31 FleishmanHillard 1001 - 5000 Website LinkedIn All Job Openings Join FleishmanHillard as a Senior Account Manager to enhance corporate communications for global clients. Work in Jakarta, Indonesia office with a focus on strategic objectives. 🏢 Jakarta – Onsite ⏰ Full Time 🟠 Senior 💰 Account Manager Enterprise Account Manager July 29 Hewlett Packard Enterprise 10,000+ employees Website LinkedIn All Job Openings Lead account management at Hewlett Packard Enterprise, focusing on IT and business goals. Enhance customer relationships and drive strategic value across HPE's portfolio. 🏢 Jakarta – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Account Manager - Listing Business - Jakarta July 29 99 Group (99.co | Rumah123 | SRX) 201 - 500 Website LinkedIn All Job Openings Lead agent accounts and drive sales for a top real estate tech firm in Jakarta. 🏢 Jakarta – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Account Manager June 9 Cloud Kinetics 201 - 500 Website LinkedIn All Job Openings Account Manager role at Cloud Kinetics to sell and maintain client relationships in Cloud services. 🏢 Jakarta – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Search More Account Manager Jobs Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search Jobs by industry Search jobs by city Search jobs by state Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search H1B visa jobs Search Skilled Worker Visa jobs in the UK Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Companies Hiring Remote in the United States Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy and terms of service Job board SEO course Jobs by Country Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote devops jobs Remote executive assistant jobs Remote product designer jobs Remote QA engineer jobs Remote recruiter jobs Remote sales jobs Remote SDR jobs Remote software engineer jobs Remote UX researcher jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs (no experience required) Remote junior jobs (1-3 years of experience) Digital nomad jobs High paying remote jobs Legitimate and real work from home jobs Remote jobs with no degree required
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLbusiness analysisproject managementanalyticsproblem-solvingdata analysisframework developmentproject chartersfeature implementationprocess improvement
Soft skills
analytical thinkingbusiness acumenpresentation skillscommunicationcollaborationstakeholder managementstrategic thinkingproblem-solvingcross-functional teamworkcustomer satisfaction focus
