GoStudent

Global Customer Care Manager – DACH

GoStudent

full-time

Posted on:

Location Type: Hybrid

Location: Istanbul • Turkey

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About the role

  • Customer support - You assist our customers by phone, live chat and email – primarily in German, but also using translation tools for markets such as Spain, Italy, France, Poland and the Netherlands.
  • Teamwork - You work closely with your team to develop customer-focused solutions for different markets.
  • Organization & problem solving - You coordinate tutoring sessions, manage tutor searches, bookings and urgent requests from all regions.
  • Interface - You act as the liaison between the customer care team and our tutor network, ensuring smooth operations.

Requirements

  • Customer service experience (2–5 years) – You have previous experience in customer support or an inbound call center and a solid understanding of service processes.
  • Excellent German (C1/C2) – You communicate confidently with German-speaking customers. Additional languages such as English, Italian, Spanish, French, Polish or Greek (at least B2) are a plus.
  • Tool proficiency – You are comfortable with CRM systems and translation tools and learn new software quickly.
  • Strong communicator & customer focus – You quickly identify customer needs, respond empathetically, communicate clearly and consistently find the right solution.
  • Organized & proactive – You work in an organized way, think ahead, take responsibility and maintain oversight even in high-pressure situations.
Benefits
  • We grow together: Advance your career with clear development paths and our Spark! Growth & Development program. Get access to thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Use 30 free learning units to experience GoStudent firsthand.
  • Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and advocate for the causes you care about.
  • Fully equipped: We provide the necessary IT equipment so you’re set up from day one.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceinbound call center experienceCRM systems proficiencytranslation tools proficiencyGerman language (C1/C2)English language (B2)Italian language (B2)Spanish language (B2)French language (B2)Polish language (B2)
Soft Skills
strong communicatorcustomer focusproblem solvingorganizationteamworkproactiveempathyresponsibilityoversightadaptability