GoStudent

Account Manager

• The perfect combination – You own Sales & Customer Success, from the first consultation through long-term support.
• Advise & persuade – You consult with parents and students, recommend optimal learning solutions, and match them with suitable tutors.
• Close deals – You generate conversions, excite families about tutoring packages, and successfully finalize contracts.
• Build customer relationships – You strengthen customer retention, manage your portfolio of clients, and optimize the learning experience.
• Upselling & referrals – You increase revenue through upselling strategies and actively drive referrals.

Account Manager, DACH

Customer Support

• Customer support - You assist our customers by phone, live chat and email – primarily in German, but also using translation tools for markets such as Spain, Italy, France, Poland and the Netherlands.
• Teamwork - You work closely with your team to develop customer-focused solutions for different markets.
• Organization & problem solving - You coordinate tutoring sessions, manage tutor searches, bookings and urgent requests from all regions.
• Interface - You act as the liaison between the customer care team and our tutor network, ensuring smooth operations.

Account Manager, DACH

Global Customer Care Manager – DACH