Gorgias

Account Executive, Enterprise Expansion

Gorgias

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$160,000 - CA$177,000 per year

About the role

  • Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
  • Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
  • Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
  • Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
  • Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
  • Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.

Requirements

  • 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
  • Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
  • Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.
  • Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
  • Strong verbal and written communication skills, capable of translating technical concepts into business value.
  • Focused on achieving and surpassing growth and retention goals.
  • Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.
  • Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.
  • Thrives in a startup-like setting, navigating challenges with tact and composure.
Benefits
  • 5-week vacation
  • Paid sick leave (15 days)
  • 6 weeks full remote/year
  • Paid parental leave (16 weeks)
  • CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
  • We provide private health insurance and retirement pension
  • Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
  • Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
  • Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSaccount managementdata analysisupsellingcross-sellingcustomer relationship managementrisk mitigationsolution developmentrevenue growthportfolio management
Soft Skills
relationship buildinginfluencingcommunicationtrust fosteringproblem-solvingadaptabilitystrategic thinkingcollaborationcustomer advocacytime management