Customer-obsessed
Experienced in owning complex product areas
Fluent in technical collaboration
Structured, organized, and effective at managing ambiguity
Insight-driven using metrics and qualitative feedback
Excited about how AI is transforming support
Comfortable balancing short-term wins with long-term foundations
Bonus: experience with helpdesk platforms, workflow tools, enterprise SaaS, or operational team tooling

Benefits

Health insurance
Paid time off
Professional development
Flexible work arrangements
Annual L&D budget to explore AI tools

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product lifecycle managementtechnical debt resolutionAI-human collaboration workflowsusability improvementsscalable feature development

Soft skills

customer obsessioncomplex product ownershiptechnical collaborationstructured organizationmanaging ambiguityinsight-driven decision makingbalancing short-term and long-term goals