Associate Customer Education Specialist – Partner Academy
Gorgias
full-time
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteSalary
💰 €58,100 - €64,200 per year
Job Level
JuniorMid-Level
About the role
- Design, build, and maintain structured, modular learning experiences.
- Apply strong instructional design principles to create thoughtful, outcome-driven learning.
- Ensure learning content is efficient to maintain and scale.
- Contribute to multiple education surfaces, including academies, webinars, videos, and community content.
- Act as a key contributor and owner for the Partner Academy.
- Build learning paths tailored to partner needs.
- Design content for AI retrieval and reuse, refining content structure.
Requirements
- 3–5+ years of experience in customer education, enablement, instructional design, or a related role in B2B SaaS.
- Enjoy becoming a product power user and are comfortable spending time inside tools.
- Experience testing workflows, validating behaviors, and exploring edge cases.
- Naturally curious and analytical, with a strong instinct for asking the right questions.
- Can translate complex, technical product behavior into clear learning experiences.
- Understand the e-commerce ecosystem or have experience supporting SaaS tools used by operational teams.
- Strong instructional design mindset, with a focus on modular and reusable learning.
- Excited about designing education for an AI-first world.
Benefits
- Diversity & Inclusion commitment
- Accommodations for application or interview process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designcustomer educationB2B SaaSmodular learningcontent designAI retrievalworkflow testingbehavior validatione-commerce ecosystemSaaS tools
Soft skills
analytical thinkingcuriositycommunicationproblem-solvingquestioningadaptabilitycollaborationcreativityattention to detailownership