Associate Customer Education Specialist, Partner Academy
Gorgias
full-time
Posted on:
Location Type: Hybrid
Location: Belgrade • 🇷🇸 Serbia
Visit company websiteSalary
💰 €36,200 - €39,700 per year
Job Level
JuniorMid-Level
About the role
- Design, build, and maintain structured, modular learning experiences that support different audiences and use cases.
- Apply strong instructional design principles to create thoughtful, outcome-driven learning.
- Contribute to multiple education surfaces, including academies, webinars, videos, and community content.
- Act as a key contributor and owner for the Partner Academy, ensuring it complements and extends the Customer Academy.
- Work closely with the Customer Education team to reuse and adapt existing content, maintain consistent standards, and ensure operational efficiency across programs.
- Build learning paths tailored to partner needs, while keeping content modular and reusable across audiences.
- Design content intentionally for AI retrieval and reuse, with clear structure, consistent terminology, and strong information architecture.
- Continuously refine content structure so learning can be surfaced effectively by AI systems, search, and future AI-powered learning experiences.
- Test product behaviors, validate edge cases, and confirm how features behave in practice before publishing educational content.
- Support webinars and live training sessions, including content design, facilitation, and iteration based on feedback.
- Balance clarity, accuracy, and speed in creating educational videos.
Requirements
- 3–5+ years of experience in customer education, enablement, instructional design, or a related role in B2B SaaS.
- Enjoy becoming a product power user and are comfortable spending time inside tools to understand how they work in practice.
- Experience testing workflows, validating behaviors, and exploring edge cases to ensure educational content is accurate and trustworthy.
- Naturally curious and analytical, with a strong instinct for asking the right questions and challenging assumptions.
- Ability to translate complex, technical product behavior into clear, structured learning experiences.
- Understand the e-commerce ecosystem or have experience supporting SaaS tools used by operational teams.
- Strong instructional design mindset, with a focus on modular, reusable, and scalable learning.
- Excited about designing education for an AI-first world, optimizing content for retrieval, reuse, and scale.
- Highly organized, comfortable working cross-functionally, and able to balance speed with accuracy in a fast-moving environment.
Benefits
- Our calculator maintains fairness and pay equity within the organization, and you can find more info on how we calculate salaries here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designcontent designlearning experience designAI retrieval optimizationmodular content developmenteducational video productionworkflow testingedge case validationinformation architectureB2B SaaS
Soft skills
analytical thinkingcuriositycommunicationorganizational skillscross-functional collaborationadaptabilityattention to detailproblem-solvingspeed and accuracy balancequestioning assumptions