Gorgias

Lifecycle Marketing Manager

Gorgias

full-time

Posted on:

Location: 🇵🇹 Portugal

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Salary

💰 €55,900 - €61,800 per year

Job Level

JuniorMid-Level

About the role

  • Design and execute multi-touch lifecycle campaigns across email and in-product to support onboarding, feature adoption, revenue generation, and retention goals.
  • Use LLM tools and prompt engineering to generate, test, and scale lifecycle content that adapts to user and account signals and factors.
  • Analyze product usage and merchant behavior to inform campaign segmentation, timing, and triggers.
  • Run experiments (A/B tests, variant routing, multivariate) to test hypotheses around messaging formats, touchpoint timing, prompt quality, and engagement strategies.
  • QA AI-generated content for brand alignment, performance accuracy, and narrative cohesion.
  • Monitor and report on performance metrics like activation rate, NRR, and feature usage to identify areas of improvement and scale what works.
  • Collaborate with cross-functional teams to ensure a consistent, high-quality experience across touchpoints.

Requirements

  • Fluent in English
  • 2–4 years of experience in lifecycle, growth, CRM, or product marketing at a SaaS company—ideally in a PLG or ecommerce environment.
  • Proven ability to own and optimize lifecycle journeys or segments, with an eye toward accelerating product adoption and driving self-serve behaviors.
  • Data-driven and hypothesis-oriented: you dig into usage data to segment users, form testable ideas, and iterate quickly based on results.
  • Strong writing skills and comfort QA’ing AI-generated content; you’ve written and refined prompts to produce personalized, scalable messaging.
  • Hands-on experience with LLMs and lifecycle tooling (e.g. GPT, Claude, Customer.io, Braze, Appcues, Pendo).
  • Collaborative and cross-functional: you’ve worked closely with Product, Success, and Data to ship impactful campaigns and can clearly explain the why behind your decisions.
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