Gopuff

Manager

• Lead a local team of Shift Leaders and Field Operations Associates and manage independent Driver Partners to execute facility operations.
• Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Train and coach associates to work safely while following standard work and processes.
• Drive financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
• Ensure compliance with Gopuff and legal policies, procedures, and regulations by analyzing and interpreting reports.
• Implement and monitor Safety and Human Resource compliance, asset protection, safety controls, and oversee operational and quality assurance reviews.
• Develop and implement action plans to improve performance and execute company programs.
• Create and implement plans to improve the safety, culture, and financial performance of the facility.

Site Manager

Sales

• Consistently create a welcoming environment for the customer by greeting, assisting and selling; as well as quickly responding to customer inquiries and needs.
• Provide a strong leadership presence and control on the sales floor while ensuring that all customers receive exceptional service and all their needs are met.
• Manage day-to-day store operations on the sales floor, including opening and closing procedures, cash handling, and POS system management.
• Achieve sales targets and maximize profitability through effective selling and merchandising, using promotional and upselling techniques to help our customers in making purchase decisions across multiple categories.
• Partner with store support teams to increase sales, drive/promote merchandise categories, and expand markets.
• Support the Store Manager in helping manage store expenses and budgets, including labor costs, supplies, and operational expenses.
• Utilize company tools to diagnose opportunities and develop action plans to improve store performance.
• Monitor inventory levels and participate in inventory management activities to minimize out-of-stock situations and overstocking.
• Support the store manager in training store staff, including providing feedback, coaching, and providing input on performance evaluations.
• Ensures all pricing, signage, and displays are correct at all times.
• Receive regular vendor deliveries and stock sales floor in a timely manner.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Enforce all company policies and procedures, including health, safety, and security.
• Maintain a clean, organized, and welcoming store environment

Retail Sales Floor Leader

Customer Support

• Manage incoming customer, driver and MFC inquiries via live chat, email, phone and Slack tickets promptly and professionally.
• Resolve customer, MFC & Delivery Partner issues efficiently, aiming for first-contact resolution whenever possible.
• Maintain a high level of customer satisfaction and retention through excellent service.
• Collaborate closely with other teams, including Operations to resolve complex customer issues.
• Identify and escalate priority issues that require urgent attention.
• Uphold company policies and procedures while adhering to service level agreements (SLAs).

Customer Service and Live Operations Agent

Chief of Staff

• Gopuff is an instant-delivery company redefining convenience with a tech-first, customer-obsessed approach.
• Work directly with the Senior Director of DTC and other senior leaders to drive high-impact growth initiatives across the UK business.
• Conduct deep-dive analysis on key performance metrics to identify growth opportunities and potential roadblocks.
• Support the development and execution of our UK growth strategy, from customer acquisition and retention to brand building.
• Collaborate with cross-functional partners in Product, Finance, and Operations to drive business goals and solve complex problems.
• Assist in managing and allocating marketing budgets, helping to balance aggressive growth with efficiency.

Founder's Associate – Growth

Accounting Manager

• Lead the month-end close process, ensuring timely and accurate journal entries, reconciliations, and financial reporting in accordance with U.S. GAAP
• Oversee day-to-day general ledger accounting operations and ensure compliance with internal policies, SOX controls, and audit requirements
• Review and execute complex or non-routine transactions, including technical accounting analysis, documentation, and stakeholder walkthroughs
• Prepare and review monthly financial statements and management reports; collaborate on GAAP tie-outs
• Partner cross-functionally with FP&A and Financial Reporting teams to support variance analysis and management reporting
• Key partner and point of contact for the GL team with external audit; focus on optimizing our work papers and influencing testing approach to minimize effort
• Identify and implement process improvements and automation initiatives to enhance efficiency and control effectiveness
• Develop and maintain accounting policies, procedures, and internal documentation
• Lead, coach, and develop a team of accounting professionals
• Support internal and external audit processes and lead ad hoc projects as needed

Site Manager

Retail Sales Floor Leader

Customer Service and Live Operations Agent

Founder's Associate – Growth

General Ledger Accounting Manager