Onsite Field Service Engineer 2
Illumina
Job Level
Mid-LevelSenior
About the role
- Lead a local team of Shift Leaders and Field Operations Associates and manage independent Driver Partners to execute facility operations.
- Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems.
- Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Train and coach associates to work safely while following standard work and processes.
- Drive financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
- Ensure compliance with Gopuff and legal policies, procedures, and regulations by analyzing and interpreting reports.
- Implement and monitor Safety and Human Resource compliance, asset protection, safety controls, and oversee operational and quality assurance reviews.
- Develop and implement action plans to improve performance and execute company programs.
- Create and implement plans to improve the safety, culture, and financial performance of the facility.
Requirements
- 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
- Retail, grocery, military, restaurant or equivalent experience
- Bachelor’s degree, preferred
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Proficiency in computer usage, email, and Google Suite
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
