goop

Customer Support

• Deliver exceptional customer experiences via email, chat, and phone, representing the goop brand at every touchpoint.
• Ensure each customer feels valued, heard, and excited to return.
• Assist with orders, returns, subscriptions, price adjustments, and more.
• Champion the post-sale experience, ensuring timely resolution and a smooth journey.
• Partner with our tech team to troubleshoot issues, test solutions, and improve the customer experience.
• Collaborate with the warehouse team on order fulfillment, shipping requests, inventory checks, and product concerns.

Customer Experience Associate, Seasonal