Google Fiber

Operations

• Develop and monitor key performance indicators (e.g. SVL, AHT, MTTD, MTTR) to track vendor performance across various NOC Ops metrics.
• Conduct regular (daily) performance reviews with vendors, providing feedback on strengths and areas for improvement.
• Collaborate with vendors to forecast staffing needs based on anticipated tickets/cases volumes, seasonality, and other factors.
• Assess vendor agent skill sets and identify training or development needs to enhance performance.
• Establish and maintain strong working relationships with vendor contacts.
• Collect and analyze vendor performance data, identifying trends and insights.
• Maintain a strong understanding of the NOC/technical support processes, tools (e.g. Netcracker, ServiceNow, Genesys, Jira), and fiber internet technologies.

Vendor Performance Manager, NOC Operations

Technical Program Manager

• Drive AI-powered gains and operational efficiencies initially focused on network engineering (NetEng), OSS, and network operations to enhance system performance and reliability.
• Lead the planning and execution of complex network migration projects, ensuring minimal disruption and zero outage for end-users.
• Develop detailed project plans, timelines, and milestones in collaboration with cross-functional teams.
• Coordinate with internal and external stakeholders to align on project goals, deliverables, and expectations.
• Manage risk assessment and mitigation strategies to address potential challenges and ensure project continuity.
• Provide regular status updates, reports, and presentations to senior leadership and other stakeholders.
• Develop and manage the roadmap for future AI-driven network initiatives, ensuring alignment with organizational strategic goals and technological evolution.
• Oversee the overall execution of the NetEng team, providing leadership and direction for ongoing and future projects.
• Ensure adherence to industry standards and best practices in network migration, program management, and the ethical integration of AI technologies.

Senior Network Technical Program Manager

Supply Chain

• Sales, inventory and operational planning (SIOP)
• Manage OEMs to include pricing negotiations, SLA performance and market share
• Forecast collaboration between supply chain, sales, marketing, product and finance
• De-risk supply disruptions & delays
• Minimize excess and obsolete inventory

CPE Supply Chain Planning Lead

Program Manager

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

Customer Equipment Supply Chain Program Manager

Account Executive

• Prospect residential customers by promoting GFiber’s internet services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Communicate the GFiber value proposition to customers.
• Demonstrate knowledge of GFiber’s network and technical deployment.

Direct Sales Representative, Residential

Outside Sales Representative

Learning and Development

• Support the design, deployment, operations, and maintenance of comprehensive training programs for residential and business-facing sales channels.
• Report to the Head of Sales Academy and flex within the learning organization.
• Execute complex educational projects that improve sales readiness and overall performance.
• Lead the end-to-end delivery and execution of all Sales New Hire training and onboarding programs.
• Facilitate training sessions that drive engagement, skill retention, and behavioral change.
• Act as the primary point of contact for new hires and regional sales leaders to ensure training alignment with channel-specific goals.
• Design, develop, and maintain sales training content, playbooks, e-learning modules, and performance support tools.
• Manage, coordinate, and schedule external vendors and contract facilitators.