Goodwill of South Central Wisconsin

Support Engineer

• Travel to Goodwill of South Central Wisconsin locations to provide IT support, maintenance, and consulting services as needed
• Assist senior technicians with the implementation of large or complex systems and technology projects
• Collaborate with IT team members to ensure timely resolution of technical issues across the organization
• Participate in remote and on-site meetings to analyze and resolve software, hardware, and network concerns
• Troubleshoot, diagnose, and resolve a wide range of technical issues with a customer-focused approach
• Partner with staff to identify solutions that support both immediate needs and long-term operational success
• Provide training and guidance for staff on new software, systems, and equipment
• Create and maintain accurate IT documentation and support records
• Support the development, implementation, and migration of new systems and services
• Collaborate across teams to resolve complex technical challenges and share knowledge
• Install low-voltage cabling for small-scale projects as needed
• Track, tag, and maintain inventory of IT equipment and technology assets
• Follow established IT security practices, including reporting suspicious activity and supporting cybersecurity awareness efforts
• Escalate unresolved or complex issues to senior IT staff while maintaining ownership and follow-up communication
• Perform all duties in alignment with Goodwill’s mission, values, and commitment to community impact

IT Support Technician