GoodData

Account Manager

• Own the success of a portfolio of enterprise and strategic customers.
• Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies.
• Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies.
• Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT.
• Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities.
• Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions.
• Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development.

Strategic Account Manager