Strategic Account Manager

GoodData

Strategic Account Manager at GoodData responsible for enterprise client success and analytics operationalization. Leading account strategies and ensuring strong customer relationships in a hybrid work environment.

Posted 6/4/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own the success of a portfolio of enterprise and strategic customers.
Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies.
Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies.
Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT.
Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities.
Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions.
Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development.

Requirements

What you’ll need

5+ years in customer success, technical account management, or solution consulting, preferably in a SaaS environment.
Experience managing enterprise or strategic accounts. Ideally, >$1M+ ARR portfolios with less than 10 accounts.
Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI, etc).
Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
Proven ability to manage projects independently and work across multiple departments to achieve results.
Highly organized, analytical, and proactive problem-solver.
Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoodData Website LinkedIn All Job Openings 201 - 500 employees Founded 2007 🤝 B2B Analytics
B2B
AI GoodData is a data application platform that specializes in business intelligence and analytics. It provides tools for scalable reporting, embedded analytics, and data visualization, allowing businesses to integrate AI-assisted analytics into their applications. GoodData empowers users to democratize data access and simplify complex analytics with user-friendly dashboards, supporting various industries such as finance, healthcare, e-commerce, and more, making it easier for teams to make data-driven decisions and enhance operational efficiency. Strategic Account Manager 🔥 23 minutes ago 🏢🏡 San Francisco – Hybrid 💵 $115k - $145k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the success of a portfolio of enterprise and strategic customers.
Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies.
Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies.
Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT.
Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities.
Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions.
Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development. 🎯 Requirements
5+ years in customer success, technical account management, or solution consulting, preferably in a SaaS environment.
Experience managing enterprise or strategic accounts. Ideally, >$1M+ ARR portfolios with less than 10 accounts.
Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI, etc).
Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
Proven ability to manage projects independently and work across multiple departments to achieve results.
Highly organized, analytical, and proactive problem-solver.
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Hard Skills & Tools

customer successtechnical account managementsolution consultinganalyticsbusiness intelligenceAPIsSQLLookerTableauPowerBI

Soft Skills

communicationrelationship-buildingproject managementorganizational skillsanalytical skillsproblem-solvingproactivecollaborationstrategic thinkingadaptability