Good Energy

Billing Operations Specialist

Good Energy

full-time

Posted on:

Location Type: Hybrid

Location: Chippenham • United Kingdom

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Salary

💰 £26,500 - £30,500 per year

About the role

  • Manage key billing processes, including exception handling and data quality investigations.
  • Use internal reports to identify and resolve billing exceptions to ensure that bills are accurate and issued on time.
  • Analyse unbilled accounts to diagnose and resolve issues, working closely with other teams where necessary to expedite bill production.
  • Highlight system errors and trends which may lead to a negative customer experience, and work with Managers, Specialists, and system providers towards resolutions.
  • Identify opportunities to improve our processes and tools to prevent delays and issues with billing.
  • Support customer facing colleagues by providing specialist knowledge to resolve queries and issues.
  • Direct customer contact at times, to clarify complex queries based on complex billing activity.

Requirements

  • Prior experience within the energy sector.
  • Strong understanding of Supplier License conditions related to core billing, and broader energy industry knowledge (e.g., metering).
  • Comfortable with data, numerate, and proficient with data tools, Microsoft Suite (including Excel), and CRM systems.
  • Eager to build on your knowledge, learn key industry processes, and possess a keen eye for detail.
  • Inquisitive, enjoy solving complex problems, and are a strong team player.
  • Exceptional verbal and written communication skills.
  • Understand the crucial link between accurate billing and business revenue.
Benefits
  • £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  • £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
  • £500 annual development allowance to spend on your chosen development area, whether that’s in your current role, or future roles.
  • 5% annual bonus company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
  • 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
  • Option to buy additional leave, allowing for a better work-life balance.
  • Ethical Pension with Aviva, with employer-matched contributions up to 7.5% of your base salary.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisexception handlingdata quality investigationsbilling processesproblem solvingnumeracy
Soft Skills
team playercommunicationattention to detailinquisitive