Key Account Manager – Export Generation
Good Energy
full-time
Posted on:
Location Type: Hybrid
Location: Chippenham • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £35,000 - £45,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
- Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
- Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
- Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
- Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
- Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery.
- Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.
Requirements
- Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long-lasting relationships
- Proven ability to role-model best practices, mentor colleagues, and drive team performance.
- Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
- A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
- A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
- A self-starter who excels at managing a complex portfolio while remaining a dedicated team player.
- Confident traveling to meet key clients in person to strengthen partnerships.
- Experience in renewables, microgeneration, or operational roles within the energy sector.
- Experience leading teams or processes through periods of growth or industry transition.
Benefits
- £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
- 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B Account Managementdata analysisperformance managementcontractual adherencebilling accuracyoperational tools improvementcustomer journey managementKPI achievementrisk monitoringissue resolution
Soft skills
relationship buildingteam leadershipmentoringcommunicationinfluencingself-starterdedicated team playeradaptabilitycoachingstrategic alignment