Good Energy

Key Account Manager – Export Generation

Good Energy

full-time

Posted on:

Location Type: Hybrid

Location: Chippenham • United Kingdom

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Salary

💰 £35,000 - £45,000 per year

About the role

  • Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
  • Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
  • Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
  • Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
  • Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
  • Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery.
  • Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.

Requirements

  • Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long-lasting relationships
  • Proven ability to role-model best practices, mentor colleagues, and drive team performance.
  • Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
  • A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
  • A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
  • A self-starter who excels at managing a complex portfolio while remaining a dedicated team player.
  • Confident traveling to meet key clients in person to strengthen partnerships.
  • Experience in renewables, microgeneration, or operational roles within the energy sector.
  • Experience leading teams or processes through periods of growth or industry transition.
Benefits
  • £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  • £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
  • £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
  • 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
  • 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
  • Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Account Managementdata analysisperformance managementcontractual adherencebilling accuracyoperational tools improvementcustomer journey managementKPI achievementrisk monitoringissue resolution
Soft Skills
relationship buildingteam leadershipmentoringcommunicationinfluencingself-starterdedicated team playeradaptabilitycoachingstrategic alignment