Good Energy

Business Account Manager – Import Supply

Good Energy

full-time

Posted on:

Location Type: Hybrid

Location: Chippenham • 🇬🇧 United Kingdom

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Salary

💰 £27,500 - £32,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the main point of contact, managing day-to-day interactions and structured reviews to build long-term customer trust.
  • Oversee the full lifecycle from onboarding to renewal, using data and reporting to ensure account health and billing accuracy.
  • Proactively manage customers to ensure invoices are paid within terms, partnering with debt specialists when necessary to mitigate risk.
  • Align with Sales and Partnerships to maximise customer retention and deliver value that supports both customer goals and Good Energy’s mission.
  • Resolve complex queries by collaborating with internal specialists, balancing customer needs with broader commercial business interests.
  • Deliver against KPIs and team standards, identifying process efficiencies to support the business during periods of high growth.
  • Adapt to the evolving energy landscape by continuously developing your industry expertise and mentoring peers to maintain high team performance.

Requirements

  • A genuine interest in clean technology and a passion for driving the transition to renewable energy.
  • Proven ability to build and maintain high-value, long-term commercial partnerships.
  • Strong data literacy with the ability to solve complex billing or portfolio issues.
  • Exceptional verbal and written skills, comfortable presenting to clients and internal stakeholders.
  • Expert at prioritising a large portfolio and managing time effectively to meet strict KPIs.
  • Quick to adopt new tools and a drive to find more efficient ways of working.
  • A proactive team player who enjoys sharing knowledge and is comfortable working independently.
  • Confident travelling to meet clients in-person from time to time.
  • Knowledge or experience of renewables, energy and microgeneration.
  • Worked with B2B customers previously.
  • Experience in managing customer relationships.
Benefits
  • £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  • £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
  • £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
  • 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
  • Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
  • Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data literacybilling accuracyportfolio managementKPI management
Soft skills
customer relationship managementcommunication skillsteam playertime managementproblem-solvingmentoringpresentation skills