GOOD AMERICAN

Software Engineer

• Drive day-to-day communication during the product development process with factories.
• Maintain accurate and up to date status on all development styles.
• Support the Product Development Director and collaborate cross-functionally to ensure seasonal line stays on time and within cost parameters.
• Interpret and execute key seasonal developments that meet aesthetic requirements and align with sourcing strategy and cost targets.
• Communication with global vendor base throughout product’s life cycle.
• Create WIP report for development tracking and reporting, i.e. 1st proto to SMS.
• Request costing & review cost sheets with manager.
• Create/maintain/update Costing Line Plan at each stage of development.
• Collaborate with Director for approval on counter option/cost saving options.
• Monitor calendar for milestone dates- SMS fabric trim order/SMS deadline dates.
• Problem-solve on site and provide production-friendly options for review with Design/Development and Pre-Production teams.
• Provide proactive and focused input to ensure further production processes run smoothly.
• Ensure all communication is extremely detail oriented.
• Partner with manager & production to ensure pre-classifications of garments for proper duty application in costing.
• Attend weekly cross functional meetings to discuss open/pending issues.
• Provide general department support when necessary.

Product Developer, Ready to Wear

Accountant

• Prepare journal entries and perform monthly accounting close activities, including general ledger reconciliations.
• Reconcile bank accounts, credit card statements, fixed assets, prepaids, and lease accounting (ASC 842).
• Monitor daily chargeback operations; investigate deductions related to shortages, damages, non-compliance, and ensure appropriate credits are issued.
• Maintain compliance with internal controls, accounting policies, and tax regulations.
• Communicate with vendors and customers to resolve discrepancies and ensure timely payments.
• Participate in financial audits; prepare schedules and gather requested support for audits.
• Perform data entry and general administrative tasks in support of the accounting team.

Senior Accountant

Customer Success Manager

• Coordinate the creation, scheduling, and deployment of email and SMS marketing campaigns, ensuring timely delivery and alignment with marketing goals.
• Collaborate with the creative team to develop engaging content aligned with the brand’s voice and values.
• Maintain and segment the customer database to support targeted marketing efforts.
• Monitor campaign performance metrics (open rates, click-through rates, conversion rates) and provide actionable insights to optimize future campaigns.
• Work closely with eCommerce, product, and customer service teams to ensure campaigns support business objectives and reflect customer feedback.
• Liaise with external vendors and CRM platforms (Klaviyo, Attentive, Salesforce Marketing Cloud) to enhance campaign performance.
• Identify opportunities to streamline processes, enhance workflows, and introduce automation to improve efficiency and effectiveness.
• Support the creation and management of lifecycle marketing strategies, including welcome series, win-back, and loyalty campaigns.
• Analyze customer behavior and recommend strategies to enhance retention and lifetime value.

CRM Manager

• Drive day-to-day communication during the product development process with factories
• Maintain accurate and up to date status on all development styles
• Support the Product Development Director and collaborate cross-functionally to ensure seasonal line stays on time and within cost parameters
• Interpret and execute key seasonal developments that meet aesthetic requirements and align with sourcing strategy and cost targets
• Communicate and collaborate cross-functionally (internal and external) and contribute to a positive, productive culture
• Communication with global vendor base throughout product’s life cycle
• Create WIP report for development tracking and reporting (e.g., 1st proto to SMS)
• Request costing & review cost sheets with manager
• Create/maintain/update Costing Line Plan at each stage of development
• Collaborate with Director for approval on counter option/cost saving options
• Monitor calendar for milestone dates (SMS fabric/trim order and SMS deadline dates)
• Problem-solve on site and provide production-friendly options to be reviewed with Design/Development and Pre-Production teams
• Provide proactive and focused input to ensure further production processes run smoothly
• Ensure ALL communication is extremely detail oriented
• Partner with manager & production to ensure pre-classifications of garments for proper duty application in costing
• Attend weekly cross-functional meetings to discuss open/pending issues
• Provide general department support when necessary

Product Developer, Ready to Wear

Senior Accountant

CRM Manager

Product Developer – Denim