Customer Experience Lead
Golden State Foods
full-time
Posted on:
Location Type: Office
Location: Ontario • California • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Senior
About the role
- Provide quality and efficient customer service to customers through daily management of a team
- Motivate, recognize, reward, coach, counsel, train, and problem solve with team members
- Work with the supervisor to ensure success of CX initiative and service rate
- Handle high priority accounts, product recalls and physical inventory
- Give constant direction to team members on customer inquiries
- Manage customer complaints and new program testing
- Attend food shows, markets, and host customer tours and training
- Lead team meetings and communicate effectively for meeting objectives
Requirements
- High School Diploma or equivalent required
- Prior experience as a receptionist or in a customer-facing role is preferred
- Leadership skills
- Excellent verbal and written communication skills
- Extensive knowledge of Customer Experience procedures and principles
- Organized with attention to detail
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Ability to coach and mentor customer experience representatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadership skillsverbal communicationwritten communicationorganizational skillsattention to detailproblem solvingcoachingmentoringcustomer serviceconflict resolution
Certifications
High School Diploma