Golden State Foods

Operations

• Oversee end-to-end distribution operations, including purchasing, inventory management, warehousing, transportation, and delivery.
• Optimize logistics, routing, and inventory turns to reduce waste, spoilage, and operating costs.
• Ensure consistent product availability while maintaining quality and freshness standards.
• Ensure full compliance with FDA, USDA, HACCP, FSMA, OSHA, and local health regulations.
• Maintain food safety programs, audits, and certifications.
• Implement and enforce policies related to sanitation, cold-chain management, and product traceability.
• Develop and manage operating budgets, forecasts, and key performance indicators (KPIs).
• Analyze financial reports and operational metrics to improve margins and overall performance.
• Control labor, transportation, and inventory costs.
• Partner with sales leadership to support revenue growth, pricing strategies, and customer retention.
• Maintain strong relationships with key customers, vendors, and strategic partners.
• Resolve escalated customer issues and service challenges.
• Lead, mentor, and develop department managers and teams across operations, sales, and administration.
• Build a culture of accountability, safety, teamwork, and continuous improvement.
• Oversee hiring, performance management, training, and succession planning.
• Develop and execute short- and long-term business strategies.
• Identify opportunities for new markets, products, vendors, and operational efficiencies.
• Lead process improvement initiatives and system implementations (ERP, WMS, TMS, etc.).

General Manager – VP of Operations

Customer Support

• The customer experience team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees.
• This include motivating, recognizing, rewarding, coaching, counseling, training, and problem solving.
• Provides help to management and keeps management updated on team performance.
• Work with the supervisor to ensure success of CX initiative, including but not limited to the 98.7% Service Rate.
• Assist with preparing for the holidays (changing orders, locking down system, spreadsheets, memos).
• Handle high priority accounts, Product Recalls, and Physical Inventory.
• Work closely with Purchasing Dept. on Inventory Management (Aged Inventory/Slow Moving Items).
• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible.
• Observe performance of team members to identify their strengths/weaknesses and help strengthen their loose ends.
• Create, develop, and update department processes and procedures.
• Manage Customer Complaints, New Program-Testing, Launch New Accounts, Assign Department Coverage.
• Attend Food Shows, Farmers Markets, help host Customer Tours and Customer Trainings.
• Lead team meetings with effective communication for meeting objectives, goals, and timelines.
• Identifies problems, develops resourceful solutions, and makes recommendations for corrective action.

Customer Experience Lead

• Provide quality and efficient customer service to customers through daily management of a team
• Motivate, recognize, reward, coach, counsel, train, and problem solve with team members
• Work with the supervisor to ensure success of CX initiative and service rate
• Handle high priority accounts, product recalls and physical inventory
• Give constant direction to team members on customer inquiries
• Manage customer complaints and new program testing
• Attend food shows, markets, and host customer tours and training
• Lead team meetings and communicate effectively for meeting objectives