Golden State Foods

Human Resources

• Monitors Learning Management System (LMS) for compliance and completion of required training modules, including tracking new hire training and supervisory required annual training.
• Provides recruitment support for east and west coast HR locations by tracking and processing pre-employment requirements, posting new positions, conduct new hire orientations and general support of the onboarding process.
• Monitor I-9 compliance by running monthly reports to ensure all documentation is current, and coordinate with local HR representatives or employees for receipt of current documentation.
• Ensures that all policies and procedures in the HR/Company shared drive (Intranet) are current for all locations and updated as needed under the direction of the HR VP or Director.
• Maintains and updates a catalogue of job descriptions for each of the GS Foods Group locations.
• Answers and directs HR mainline phone calls and incoming faxes/emails.
• Receives and distributes HR mail.
• Schedules and organizes appointments; takes minutes during departmental meetings.
• Proofreads and types of documents and correspondence, forms, flyers or postings produced by the department.
• Prepares and processes required paperwork for employee transfers, changes in job classification/title, and other related employment paperwork and processes.
• Coordinate offboarding process in ADP, prepare offboarding packets, update IT Ticketing system and equipment returns.
• Assist with preparation of human resource reports such as attendance, new hire, and turnover reports.
• Provides support in the Workers’ Comp (WC) Process such as creating and maintaining WC Files.
• Ensure all labor law posters are current and manages our account.
• Provides support with employee engagement activities.
• Performs other related duties as assigned.

Human Resources Coordinator

Customer Support

• Process and input inbound customer orders received via fax, email, voicemail, and online systems, ensuring accuracy for all incoming and outgoing orders.
• Communicate order status, resolve issues, and maintain positive, proactive relationships with customers.
• Provide daily support via phone and email while meeting all departments and seasonal deadlines.
• Responsible for timely posting of daily cash receipts to customer’s accounts.
• Assist with review, research, and timely resolution of customer short payments.
• Files all customer invoices and supporting documents for funds received.
• Assists with collection efforts and performs collection tasks
• Support other accounting positions as needed
• Handle telephone inquiries in a professional and timely manner
• Check in drivers and process driver packets

Human Resources Coordinator

Customer Experience Specialist