Explore more
About the role
- Serve as the primary point of contact for all HR-related inquiries from Canadian employees, delivering prompt, friendly, and solution-oriented support.
- Own and manage the onboarding process for all new hires in Canada, liaising with internal departments and ensuring full documentation.
- Manage the offboarding process (terminations, resignations, mutual separations), including document handover, system updates, and compliance checks.
- Maintain and update internal systems, trackers, and controls to reflect any changes in employee data or status.
- Handle employee benefits and pension administration, including enrollments, changes, renewals, and communication with third-party vendors.
- Collaborate with the payroll team to ensure timely input of employee data for payroll runs (onboarding, offboarding, salary/position updates, time off).
- Work with the Sales and Portfolio Managers to coordinate timely onboarding for new hires.
- Partner with the regional HR department to ensure all onboarding materials and documentation are current and compliant.
- Process and manage employee vacation, sick leave, maternity/paternity leave, and other statutory or company-specific leaves, ensuring compliance and proper tracking.
- Support and coordinate the expense reimbursement process when needed.
- Process timeclock hours and timesheets where applicable and ensure accuracy for payroll input.
- Establish and foster trusting, long-term relationships with employees throughout their assignment lifecycle.
- Stay current with updates to Canadian labor law, tax obligations, and compliance regulations; assist in maintaining documentation and executing compliance reviews.
- Draft and manage HR-related documents such as employment contract addendums, work certification letters, and other legally required documentation.
- Collaborate with internal departments—including Payroll, Legal, and Portfolio Management—to ensure accurate, compliant, and consistent HR practices.
- Adapt HR support to the needs of different business units while ensuring alignment with corporate objectives and HR standards.
- Effectively prioritize and manage multiple projects and deadlines in a high-paced, evolving environment.
Requirements
- Minimum of 2–3 years of hands-on HR experience in Canada.
- Solid knowledge of Canadian employment law, HR operations, and employee relations.
- Experience working with provincial variations in labor legislation is strongly preferred.
- Proficiency in Microsoft Office Suite, especially Excel, Word, Teams, and SharePoint.
- Familiarity with HRIS and payroll tools (e.g., ADP Workforce Now, Manulife, etc.) for data management, reporting, and benefits administration.
- Comfortable with technology-driven processes, including digital workflows, AI tools, and business applications.
- Proven ability to manage employee benefits, including enrollment processes, annual renewals, and vendor invoice analysis.
- Experience with U.S. HR policies or systems is a plus.
- Fluency in English is required; French or Spanish is a strong asset.
- Strong attention to detail and excellent organizational skills.
- Excellent interpersonal skills with the ability to build trust and rapport across teams.
- Clear and confident verbal and written communication skills, capable of conveying complex information simply.
- Empathetic with a solutions-oriented approach to problem-solving.
- Positive attitude with the ability to adapt in a fast-paced, dynamic environment.
- Proven ability to remain flexible, handle ambiguity, and confidently make decisions using sound judgment.
- High level of integrity, professionalism, and discretion when dealing with sensitive information.
- Self-driven and comfortable working independently while contributing to cross-functional teams.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR operationsemployee relationsCanadian employment lawonboarding processoffboarding processemployee benefits administrationpayroll data managementcompliance checksdocument managementproject management
Soft Skills
interpersonal skillsorganizational skillscommunication skillsproblem-solvingattention to detailadaptabilityflexibilitytrust-buildingdecision-makingprofessionalism