Senior Manager, Account Management
GoGlobal
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Serve as the primary liaison for a portfolio of high-value, multinational clients.
- Build trusted relationships with senior client stakeholders, delivering consultative guidance on global expansion, entity setup, and compliance.
- Oversee onboarding and ensure seamless delivery of services across HR, payroll, corporate governance, and finance solutions.
- Identify and execute opportunities for cross-sell and upsell across **Entity Solutions**, **HR Solutions**, and **Employer of Record.**
- Advise clients on market-entry strategies, corporate structuring, and multi-country operations.
- Partner with Sales to develop tailored proposals for global expansion initiatives and renewal strategies.
- Ensure accurate documentation and compliance with internal systems and regulatory requirements.
- Collaborate with Implementation, HR, Payroll, Compliance, and Finance teams to deliver integrated solutions.
- Manage escalations and resolve complex client issues with a focus on risk mitigation and service quality.
- Mentor Account Managers, fostering expertise in corporate services and international operations.
- Drive best practices, training programs, and process improvements to enhance client success.
- Lead strategic internal projects aimed at improving global service delivery and operational efficiency.
- Work closely with Sales, Legal, and Operation teams on client proposals and solution design.
- Coordinate with global offices to ensure consistent service delivery across 140+ countries.
- Contribute to initiatives that strengthen GoGlobal’s position as a trusted partner for international business expansion.
Requirements
- 8–10 years of experience in account management, **corporate services**, **international expansion**, employer or record or global HR solutions.
- Proven track record managing strategic accounts and advising on cross-border operations.
- Strong knowledge of entity establishment, corporate governance, HR, payroll, and compliance.
- Background in accounting, tax, or corporate secretarial services preferred.
- Project management experience and professional certifications (e.g., CPA) are a plus.
- Proficiency in CRM tools (HubSpot or similar).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcorporate servicesinternational expansionentity establishmentcorporate governanceHR solutionspayrollcomplianceproject managementtax
Soft Skills
relationship buildingconsultative guidancerisk mitigationservice qualitymentoringprocess improvementstrategic thinkingproblem solvingcollaborationcommunication
Certifications
CPA