Senior Manager, Account Management
GoGlobal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Serve as the primary liaison for a portfolio of high-value, multinational clients.
- Build trusted relationships with senior client stakeholders, delivering consultative guidance on global expansion, entity setup, and compliance.
- Oversee onboarding and ensure seamless delivery of services across HR, payroll, corporate governance, and finance solutions.
- Identify and execute opportunities for cross-sell and upsell across **Entity Solutions**, **HR Solutions**, and **Employer of Record.**
- Advise clients on market-entry strategies, corporate structuring, and multi-country operations.
- Partner with Sales to develop tailored proposals for global expansion initiatives and renewal strategies.
- Ensure accurate documentation and compliance with internal systems and regulatory requirements.
- Collaborate with Implementation, HR, Payroll, Compliance, and Finance teams to deliver integrated solutions.
- Manage escalations and resolve complex client issues with a focus on risk mitigation and service quality.
- Mentor Account Managers, fostering expertise in corporate services and international operations.
- Drive best practices, training programs, and process improvements to enhance client success.
- Lead strategic internal projects aimed at improving global service delivery and operational efficiency.
- Work closely with Sales, Legal, and Operation teams on client proposals and solution design.
- Coordinate with global offices to ensure consistent service delivery across 140+ countries.
- Contribute to initiatives that strengthen GoGlobal’s position as a trusted partner for international business expansion.
Requirements
- 8–10 years of experience in account management, **corporate services**, **international expansion**, employer or record or global HR solutions.
- Proven track record managing strategic accounts and advising on cross-border operations.
- Strong knowledge of entity establishment, corporate governance, HR, payroll, and compliance.
- Background in accounting, tax, or corporate secretarial services preferred.
- Project management experience and professional certifications (e.g., CPA) are a plus.
- Proficiency in CRM tools (HubSpot or similar).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcorporate servicesinternational expansionentity establishmentcorporate governanceHR solutionspayrollcomplianceproject managementtax
Soft skills
relationship buildingconsultative guidancerisk mitigationservice qualitymentoringprocess improvementstrategic thinkingproblem solvingcollaborationcommunication
Certifications
CPA