Director of Engineering, SDK
Live Nation Entertainment
AndroidiOS
Senior Hardware Engineer – Electrical, Repair Services
GoDaddy
full-time
Posted on:
Location Type: Office
Location: Santa Clara • California • 🇺🇸 United States
Visit company websiteSalary
💰 $102,000 - $153,000 per year
Job Level
Senior
Tech Stack
Android
About the role
- Oversee global fulfillment and repair/refurbishment centers, ensuring efficient receiving, production, warranty validation, parts management, recovery rates, turnaround time, and compliance with SLAs and quality standards
- Manage repair service purchase orders (POs), invoices, and partner/service center relationships, including negotiating service terms and pricing agreements
- Provide technical support and training to fulfillment and repair centers, including process setup, test procedures, implementation of engineering change orders (ECOs), and validation
- Drive continuous improvement by defining and optimizing global RMA and repair processes, launching new repair/refurbishment centers, and participating in the sourcing, evaluation, and selection of new partners
- Conduct hardware testing on field-returned devices, analyze return data for quality and operational performance reporting, and collaborate with internal and external engineering teams to enhance product quality and recovery rates
- Oversee device deactivation (including remote user data wipe and system resets), and lead the disposition of non-repairable units according to PCI standards with detailed cost tracking and reporting
Requirements
- 2+ years in repair service operations with a deep understanding of RMA and repair workflows in volume manufacturing
- 10+ years in consumer electronics manufacturing, with strong experience as a manufacturing and test engineer
- Expertise in process development, testing, troubleshooting, and hands-on experience with consumer products
- Strong problem-solving skills; self-motivated, adaptable, and a collaborative team contributor
- Ability to travel internationally and within the USA to support repair operations
- Preferred: Experience with Android software, hardware testing, and smart POS terminals
- Must live within commuting distance from assigned office and work full-time in an office location
Benefits
- paid time off
- retirement savings (e.g., 401k, pension schemes)
- bonus/incentive eligibility
- equity grants
- participation in employee stock purchase plan
- competitive health benefits
- parental leave
- Employee Resource Groups
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
repair service operationsRMA workflowsprocess developmenthardware testingtroubleshootingengineering change ordersdata analysisquality reportingcost trackingconsumer electronics manufacturing
Soft skills
problem-solvingself-motivatedadaptablecollaborativeteam contributor
