Go Echoes

Customer Success Manager

• Manage a Portfolio of 60 French Accounts
• Support Clients in WhatsApp Campaign Strategy
• Onboarding & Training
• Performance Monitoring & Reporting
• Customer Support & Issue Resolution
• Campaign Execution Assistance (Hands-On Support)
• AI Usage & Content Optimization
• Internal Collaboration
• Retention & Expansion Responsibilities
• Documentation & Process Improvements

Bi-lingual Customer Success Manager, French, English

Sales Development Rep

• Conduct outbound prospecting (cold calls, emails, LinkedIn outreach)
• Identify and engage key decision-makers (C-level, Operations, Security, IT, Facilities)
• Educate prospects on modern AI-based security solutions
• Qualify leads and gather initial business and technical context
• Manage follow-ups across long sales cycles
• Book qualified meetings for the sales team
• Maintain accurate activity tracking and pipeline updates

Sales Development Representative

• Manage a Portfolio of 60 French Accounts
• Act as the primary point of contact for all French clients
• Support Clients in WhatsApp Campaign Strategy
• Guide new customers through product setup
• Track account performance, usage, and adoption metrics
• Address customer questions and troubleshoot issues
• Help build or review WhatsApp campaign content
• Use AI tools to help clients
• Share customer feedback with the Product team
• Maintain high customer satisfaction

Bi-lingual Customer Success Manager, French, English

Sales Development Representative

Bi-lingual Customer Success Manager, French – English