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Go Echoes

Bilingual Customer Success Manager – FR, ENG

Go Echoes

Customer Success Manager managing a portfolio of 60 French SaaS accounts. Ensuring product adoption, retention, and performance optimization while collaborating with international teams.

Posted 7/9/2026full-timeRemote • 🇲🇦 MoroccoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Portfolio Management (60 French SaaS Accounts)
  • SaaS Product Adoption & Customer Lifecycle Management
  • WhatsApp Campaign Strategy & Optimization
  • Onboarding & Training
  • Performance Monitoring & Reporting
  • Customer Support & Issue Resolution
  • AI & Content Optimization
  • Process & Documentation

Requirements

What you’ll need
  • SaaS Experience
  • Excellent Communication Skills (French & English)
  • Marketing Knowledge (Strong Plus)
  • WhatsApp Campaign Expertise
  • AI Familiarity (Bonus)

Benefits

Comp & perks
  • Freelance contract

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Portfolio ManagementSaaS Product AdoptionPerformance MonitoringAI FamiliarityContent Optimization
Soft Skills
Excellent Communication Skills