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Go Echoes

Bilingual Customer Success Manager – FR, ENG

Go Echoes

Bilingual Customer Success Manager at Go Echoes managing French client accounts in a SaaS environment. Focused on product adoption and customer lifecycle management in a remote role.

Posted 7/9/2026contractRemote • 🇱🇧 LebanonMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer success management within a SaaS environment, focusing on client engagement, product adoption, and retention strategies. Proficient in bilingual communication and stakeholder management, with a strong emphasis on marketing campaign design and performance tracking.

Highest-signal resume keywords
Customer Success ManagementBilingual CommunicationStakeholder ManagementEmail MarketingCampaign Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Success ManagementKPI TrackingProduct TrainingCampaign Flow DesignRetention Marketing
Soft Skills
Presentation SkillsClient Relationship ManagementProblem Solving
Tools & Technologies
WhatsApp MarketingAI ToolsChatGPT
Industry Keywords
SaaSProduct AdoptionClient RetentionCustomer Satisfaction

About the role

Key responsibilities & impact
  • Act as the primary point of contact for French clients
  • Ensure product adoption, retention and expansion
  • Advise on WhatsApp marketing campaigns
  • Lead onboarding sessions and product training
  • Track KPIs related to adoption and performance
  • Manage escalations and ensure customer satisfaction

Requirements

What you’ll need
  • 3+ years of experience as a CSM in a SaaS environment
  • Fully bilingual in French and English (spoken & written)
  • Strong presentation and stakeholder management skills
  • Experience in email and retention marketing (strong plus)
  • Comfortable with designing campaign flows and advising on best practices
  • Familiarity with AI tools such as ChatGPT (bonus)

Benefits

Comp & perks
  • Flexible work arrangements
  • Freelance opportunities