Brand & Creative Operations Manager
accessiBe
Card Fraud Operations Manager
Gnosis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Disputes and Chargebacks Management: Be directly responsible for the end-to-end dispute and chargeback lifecycle.
- Fraud Prevention Strategy & Operations: Develop, implement, and continuously refine card fraud prevention strategies.
- 3DS (3D Secure) & SCA (Strong Customer Authentication) Management: Responsible for the implementation, configuration, and optimization of 3D Secure protocols for e-commerce transactions.
- Fraud Risk Rules & System Management: Design, implement, and maintain fraud risk rules within Gnosis Pay's fraud management systems.
- Fraud Reporting & Analytics: Develop and maintain comprehensive fraud and dispute reporting dashboards and metrics.
Requirements
- 4+ years of experience in fraud management, risk operations, or dispute resolution within the payment card industry (issuing preferred).
- In-depth knowledge of Visa products, chargeback rules, and reason codes.
- Strong understanding of EMV technology, tokenization (DPAN, MPAN), 3D Secure (3DS), and Strong Customer Authentication (SCA) principles.
- Proven experience in managing and optimizing fraud detection systems and rule engines.
- Analytical mindset with the ability to interpret complex data, identify trends, and translate insights into actionable strategies.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical and risk concepts to diverse audiences.
- Experience with data analysis tools and reporting platforms.
Benefits
- Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances.
- Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem.
- Flat Hierarchy: Navigate with ease in our organization.
- Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules.
- State-of-the-Art Equipment: Receive the latest hardware and all the tools you need.
- Growth and Opportunity: Grow with us in an exciting industry.
- Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity.
- Community and Mission: Join a team that's passionate about our mission and enjoys working together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud managementrisk operationsdispute resolutionchargeback managementfraud detection systemsrule enginesdata analysisreporting dashboardsEMV technologytokenization
Soft skills
analytical mindsetcommunication skillspresentation skillsinterpersonal skillsability to interpret complex dataability to identify trendsability to translate insightsarticulation of technical concepts
