Change Management Leadership: Develop and execute a comprehensive change management strategy with Project Champions for the implementation of Centerlining. Assess organizational readiness for change adoption and address gaps through targeted interventions. Identify and manage key stakeholders, ensuring their engagement and buy-in throughout the project lifecycle.
Stakeholder Engagement: Serve as the primary liaison between business users, technical teams, and project leadership. Facilitate communication and collaboration across cross-functional teams, including operations/production, maintenance, scheduling and planning, and IT. Conduct stakeholder assessments and create tailored engagement plans to address varying levels of influence and impact.
Training & Support: Design and deliver effective training programs for end-users and leadership. Develop user-friendly materials, such as guides, FAQs, and quick reference cards, to support ongoing user adoption. Establish post-implementation support mechanisms to address user concerns and reinforce Centerlining. Perform Gembas and line/process audits to allow for real-time coaching with production floor personnel.
Performance Monitoring: Define success metrics to measure the effectiveness of the change initiative, including adoption rates, compliance, and user feedback. Track and report on project progress, identifying and addressing risks to adoption and implementation timelines. Implement feedback loops to gather input from users and refine the change strategy as needed.
Requirements
Bachelor’s degree in Life Sciences, Business Administration, Organizational Development, or a related field.
5+ years of experience in change management within a regulated industry, preferably pharmaceuticals.
Advanced degree (MBA or Master’s) or certification in Change Management (e.g., Prosci, CCMP).
Certification in Lean Six Sigma or process improvement methodologies.
Experience with digital transformation projects in FDA or EMA-regulated environments.
Demonstrated ability to drive measurable results in user adoption and process efficiency.