Program Manager

• Oversee the planning, execution, and delivery of Business Application projects primarily Workday and related applications.
• Develop and manage project plans, timelines, budgets, and resource allocation for Workday implementations, optimizations, and upgrades.
• Drive and lead solution development from conception through deployment for all business applications.
• Manage changes and releases to Workday systems and processes, ensuring smooth transitions and user adoption.
• Manage third party vendor managed solutions like PureOHS, Vizzia RTLS, Docusign, Smartsheet and other business applications.
• Collaborate with HR, Finance, IT, and other stakeholders to elicit requirements, manage expectations, and ensure alignment on project goals.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.
• Identify and mitigate project risks, developing contingency plans and escalating issues as needed.
• Utilize Agile methodologies and Scrum practices to facilitate project delivery, including leading ceremonies and coaching teams.
• Provide regular project updates to stakeholders, including progress reports, risk assessments, and budget status.
• Ensure the quality of project deliverables through testing, validation, and adherence to established standards.

Workday Program Manager

Manager

• Lead and supervise all analysts' tasks related to design, build, testing, validation, and ongoing support of billing and claims applications.
• Maintain relationships with revenue/operational department representatives and subject matter experts.
• Provide leadership, Epic knowledge, and day-to-day guidance to all Application Analysts.
• Define annual and semi-annual development plans with staff.
• Manage staff time and attendance, team on-call coverage, and PTO requests.
• Report completion of work plans for outstanding work, issues, and risks on a weekly basis.
• Drive team accountability through setting timeline and quality expectations.
• Propose solutions to remediate instances where timeline and quality objectives are not being met.
• Ensure team compliance with Change Control procedures and compliance with issue ticketing update procedures.
• Drive staff development through goal-setting, coaching, and monitoring of staff career development.

Revenue Application Manager

Therapist

• Responsible for providing outpatient care and coordinating services across the care continuum for defined patient populations.
• Includes risk assessment, transitional care planning, psychosocial and functional status assessment, patient advocacy, motivational interviewing, education of the patient/family and monitoring quality indicators.
• Works collaboratively with the primary care team to meet patient’s needs.
• Assists patients to safely and effectively navigate through the care continuum.
• Performs concurrent care review in accordance with approved clinic and quality guidelines.

Licensed Behavioral Health Therapist – Day Shift

Communications

• Provide Epic product function, design, and build expertise and experience needed for successful product implementation.
• Serve as the primary resource dedicated to application design, validation, and build within assigned area.
• Assesses current state, designs and implements future-state workflows by interacting with department representatives to analyze business/operational needs, and translates these into proper system configuration.
• Provide demonstration of system functionality creates and submits regular status reports to immediate Lead Analyst/Project Manager/IT Leadership as assigned.
• Coordinate/facilitate organizational meetings and attends weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.
• Develop, support, and maintain documentation and procedures as needed and provides training to other IT staff and user clients as appropriate.
• Troubleshoot problems identified by team members and end-users, analyzes and coordinates system changes, and implements approved changes based on customer-designated priorities.
• Review and test build and new releases/enhancements prior to implementing in the production environment, and maintain established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes.
• Collaborate with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented, and assists with training of end-users on proper use of the system.
• Contribute to preparation of testing scripts, performs unit/system/integrated testing tasks in a structured manner, and appropriately documents test results.
• Provide expertise and experience to the development of activation plans, application activation tasks, and production environment readiness.
• Provide on-site support as needed during Go-live/Downtime events.

Senior Epic Analyst – Clinical Communications & Scheduling

Supply Chain

• Serve as a subject matter expert on Workday Supply Chain (SCM) providing continuous input on process improvement and elevated support with respect to configurable security and business processes.
• Provide consultation and serve as a partner to Supply Chain leaders and COE’s, building domain knowledge, gathering requirements, providing solutions and impact analysis.
• Develop understanding of the business needs, evaluate Workday capabilities to ensure continuous improvement of the platform.
• Execute and develop implementation strategy for new requests including configuration, testing, documentation, change management and training of business partners and stakeholders.
• Function as one of the primary day-to-day contacts for Workday Supply Chain, proactively engaging with user inquiries, providing excellent customer service.
• Collaborate and partner across multiple departments and teams to understand business needs and to assess Workday configuration feasibility and impact to other business processes, reports, integrations, or security.
• Research and develop innovative solutions supporting strategic initiatives.
• Provide support for incident management, data requests, reporting and analytics.
• Assist in testing solutions, integrations, security, annual events, and audits.

GMH

Workday Program Manager

Revenue Application Manager

Licensed Behavioral Health Therapist – Day Shift

Senior Epic Analyst – Clinical Communications & Scheduling

Supply Chain – Healthcare